Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 1 reply
  • Subscribers 1 subscriber
  • Views 1457 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Autoupdate not working on MAC

StefanoJ

Hi Guys, 

I'm trying to update the anti-virus database for the sophos MAC edition, but I keep failing with "Could not contact primary server.

This is from the log from sophos:

com.sophos.autoupdate: Error: Failed to download packages at 13:16:33 10 April 2012

com.sophos.autoupdate: Error:Could not contact primary server at 13:16 on 10 April 2012

com.sophos.autoupdate: URL is invalidcom.sophos.autoupdate: 

but no indication of the URL itself. 

Tried to configure the autoupdate, and i have noticed that once i unlock to make changes, I can only choose the updates frequency, but no the "update from primary locaiton" information ( they are simply greyed out ).

Is there a way I can force a specific server for the autoupdate ( and if so which server? )?

Thanks

S
 

:23575


This thread was automatically locked due to age.
  • 0

    Did you ever get an answer to this?  I have had Sophos Anti-Virus for several yeras, worked great.  Auto update worked.  All of a sudden, it has stopped working.  No scans permitted as the data files are "too old".  When I try to manually update, I get the "could not contact primary server" error message.  I am running Mac OS10.8 with Sp[hos treat detection engine .3.32.0, threat data 4.78, release date June 4, 2012.

    Any suggestions?

    :33731