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Can not manage/add linux servers from Sophos Enterprise Console

WClin

Hi,

We are unable to manage linux servers from sophos enterprise console(5.2.1R2). Steps to replicate :

1. Add the linux server to enterprise console.

2. Rightclick on it and choose protect. Click next two times.

3. Error shown : The applied software subscription does not contain software this computer can use.

Attached is screenshot.

Regards,

Shinoj.

:48622


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  • 0

    Hello Shinoj,

    We are not able to get updates from Enterprise console automatically

    I'm not sure what you mean by that - do you get an error on the clients or is the problem that no update location is defined (please see Chapter 16 Appendix F: in the configuration guide how to check)?

    But anyway it sounds like they are not communicating with the console - are the required ports open? Once RMS works as it should you'll see them in the console and assign an appropriate policy.

    Christian

    :48658
Reply
  • 0

    Hello Shinoj,

    We are not able to get updates from Enterprise console automatically

    I'm not sure what you mean by that - do you get an error on the clients or is the problem that no update location is defined (please see Chapter 16 Appendix F: in the configuration guide how to check)?

    But anyway it sounds like they are not communicating with the console - are the required ports open? Once RMS works as it should you'll see them in the console and assign an appropriate policy.

    Christian

    :48658
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