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Endpoint email alerts

cumbrianblues

can you change the email address that the endpoint clients send email alerts from?

at the moment they come from sav@<machinename>.<domain>

these alerts are then forward to our helpdesk to log a call, the problem being that each new alert creates a new contact within the helpdesk - we just want one contact within the helpdesk for the all the alerts as the machine info is contained within the email anyway.

We would like the alert to come from a specific adress such as sophosalerts@<domain> is this possible?

:24065


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  • 0

    Hi,

    I had a quick search in machine.xml ("\ProgramData\Sophos\Sophos Anti-Virus\Config" ) for SMTP and found the right section:

    <notification>
		<consumers>
			<smtpConsumer>
				<settings><server>
						<authentication/>
						<name>127.0.0.1</name></server>
					<sender>sav@end.point</sender>
					<replyTo></replyTo>
					<from>test@a.com</from>

    Addind the "from" tag does work, i.e.. Stop the SAVService, update the XML and restart the service.

    So it's not hardcoded as such, there just isn't a GUI on it and using SAVConf.xml to try and get it to the client doesn't seem to work although you could check this with Support. This doesn't really help much as I wouldn't recommend trying to update the XML on multiple machines.  Maybe on one machine.  The good news, is, at least the software has the capability, so maybe a feature request might go through quicker.

    Regards,

    Jak

    :24149
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  • 0

    Hi,

    I had a quick search in machine.xml ("\ProgramData\Sophos\Sophos Anti-Virus\Config" ) for SMTP and found the right section:

    <notification>
		<consumers>
			<smtpConsumer>
				<settings><server>
						<authentication/>
						<name>127.0.0.1</name></server>
					<sender>sav@end.point</sender>
					<replyTo></replyTo>
					<from>test@a.com</from>

    Addind the "from" tag does work, i.e.. Stop the SAVService, update the XML and restart the service.

    So it's not hardcoded as such, there just isn't a GUI on it and using SAVConf.xml to try and get it to the client doesn't seem to work although you could check this with Support. This doesn't really help much as I wouldn't recommend trying to update the XML on multiple machines.  Maybe on one machine.  The good news, is, at least the software has the capability, so maybe a feature request might go through quicker.

    Regards,

    Jak

    :24149
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