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Endpoint email alerts

cumbrianblues

can you change the email address that the endpoint clients send email alerts from?

at the moment they come from sav@<machinename>.<domain>

these alerts are then forward to our helpdesk to log a call, the problem being that each new alert creates a new contact within the helpdesk - we just want one contact within the helpdesk for the all the alerts as the machine info is contained within the email anyway.

We would like the alert to come from a specific adress such as sophosalerts@<domain> is this possible?

:24065


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    Hello cumbrianblues ,

    AFAIK the From: is built-in and fixed. Your helpdesk software creates the contact from this field - no alternatives? I assume by forward you mean that the helpdesk is set as recipient in the policy (note that you can set both the Sender: and Return-Path: fields)?

    The only other option I can think of would be a small gateway (like DeleGate) which does the necessary rewrite.

    Christian

    :24103
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  • 0

    Hello cumbrianblues ,

    AFAIK the From: is built-in and fixed. Your helpdesk software creates the contact from this field - no alternatives? I assume by forward you mean that the helpdesk is set as recipient in the policy (note that you can set both the Sender: and Return-Path: fields)?

    The only other option I can think of would be a small gateway (like DeleGate) which does the necessary rewrite.

    Christian

    :24103
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