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SafeGuard Disk Encryption - Error 00000052

FK

Hi all,

while trying to encrypt my Workstation i get the following error:

Error 00000052:

encryption agent cannot be installed as the PC needs to be rebooted to finish an installation
of another application.

The PendingFileRenameOperations under the key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\" had a value which i deleted. I even restarted my Workstation and tried to reinstall, but invane. Endup with same error each time.

The only Log (BootLog.txt) I could find in "C:\ProgramData\Sophos\Sophos SafeGuard Installers\staging" says:

Sophos Encryption Bootstrap started at 20121011T140253

Source path: \\Server\SophosUpdate\CIDs\S000\ENCRYPTION\encclient
Target path: C:\ProgramData\Sophos\Sophos SafeGuard Installers\staging

Command Line: Command Line: \\Server\SophosUpdate\CIDs\S000\ENCRYPTION\setup.exe /q

Searching for third-party encryption products...
Starting competitor detection...
Enumerating competitor uninstall keys...
Running competitor detection for 64-bit competitors...
Enumerating competitor uninstall keys...
Third-party detection test complete.

Looking for SAU...
Found a product - {15C418EB-76xx-42xx-B2xx-281952xxxxxxx} 
DisplayVersion = 2.7.4.317
Setting this as the latest version found.
MsiEnumRelatedProducts returned: 259
No more products found.
Latest version found: 2.7.4.317.
Base version required: 2.6.0.
This version of SAU is acceptable.
Detection of SAU finished.

Looking for RMS...
Found a product - {FED1005D-xxxx8-45D5-A2xx8-xxxxxxxxx} 
DisplayVersion = 3.4.1
Setting this as the latest version found.
MsiEnumRelatedProducts returned: 259
No more products found.
Latest version found: 3.4.1.
Base version required: 3.4.0.
This version of RMS is acceptable.
Detection of RMS finished.

Bootstrap failed, pending file renames detected.

So what ist this Error about? (Sophos Support couldn't help me with issue)

I thank you for any help.

Kind Regards

FK

:33961


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  • 0

    Hello FK,

    the questions are simple, the answers probably not.

    Basically the communication is via RMS, and involves the Router and Agent. The adapter for encryption is named SEA, so if you search for " SEA " in the agent logs you should see the activity pertaining to SDE. If you can't find this string there's likely some component missing or not operational. As SDE is rather new (and I haven't deployed it) I can't say whether you'll get any insight from it. As I said, I just uninstalled and reinstalled and as it worked I didn't pursue the issue with the policy further.

    I suggest you contact Support as I have no better idea at this point.

    Christian

    :34209
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  • 0

    Hello FK,

    the questions are simple, the answers probably not.

    Basically the communication is via RMS, and involves the Router and Agent. The adapter for encryption is named SEA, so if you search for " SEA " in the agent logs you should see the activity pertaining to SDE. If you can't find this string there's likely some component missing or not operational. As SDE is rather new (and I haven't deployed it) I can't say whether you'll get any insight from it. As I said, I just uninstalled and reinstalled and as it worked I didn't pursue the issue with the policy further.

    I suggest you contact Support as I have no better idea at this point.

    Christian

    :34209
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