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SafeGuard Disk Encryption - Error 00000052

FK

Hi all,

while trying to encrypt my Workstation i get the following error:

Error 00000052:

encryption agent cannot be installed as the PC needs to be rebooted to finish an installation
of another application.

The PendingFileRenameOperations under the key "HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\" had a value which i deleted. I even restarted my Workstation and tried to reinstall, but invane. Endup with same error each time.

The only Log (BootLog.txt) I could find in "C:\ProgramData\Sophos\Sophos SafeGuard Installers\staging" says:

Sophos Encryption Bootstrap started at 20121011T140253

Source path: \\Server\SophosUpdate\CIDs\S000\ENCRYPTION\encclient
Target path: C:\ProgramData\Sophos\Sophos SafeGuard Installers\staging

Command Line: Command Line: \\Server\SophosUpdate\CIDs\S000\ENCRYPTION\setup.exe /q

Searching for third-party encryption products...
Starting competitor detection...
Enumerating competitor uninstall keys...
Running competitor detection for 64-bit competitors...
Enumerating competitor uninstall keys...
Third-party detection test complete.

Looking for SAU...
Found a product - {15C418EB-76xx-42xx-B2xx-281952xxxxxxx} 
DisplayVersion = 2.7.4.317
Setting this as the latest version found.
MsiEnumRelatedProducts returned: 259
No more products found.
Latest version found: 2.7.4.317.
Base version required: 2.6.0.
This version of SAU is acceptable.
Detection of SAU finished.

Looking for RMS...
Found a product - {FED1005D-xxxx8-45D5-A2xx8-xxxxxxxxx} 
DisplayVersion = 3.4.1
Setting this as the latest version found.
MsiEnumRelatedProducts returned: 259
No more products found.
Latest version found: 3.4.1.
Base version required: 3.4.0.
This version of RMS is acceptable.
Detection of RMS finished.

Bootstrap failed, pending file renames detected.

So what ist this Error about? (Sophos Support couldn't help me with issue)

I thank you for any help.

Kind Regards

FK

:33961


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  • 0

    Hi Christian,

    thank you for detailed response.

    >I'd first try to run Protect from SEC again
    Tried several times, but nothing happens. It has been 4 Days since i pushed it via Console and still receive the following message:

    Policy            Not Received

    Key                Not Received

    Certificate    Not Received

    The Console says something like "Policy is awaited from Console".

    So my simple questions  :) are:

    1. why isn't it receiving the Policy, Key and Certificate. What could be the key factor since communication between Client and Server is being taken place.
    2. Where can I look for the key and certificates?

    Kind Regards
    FK

    :34201
Reply
  • 0

    Hi Christian,

    thank you for detailed response.

    >I'd first try to run Protect from SEC again
    Tried several times, but nothing happens. It has been 4 Days since i pushed it via Console and still receive the following message:

    Policy            Not Received

    Key                Not Received

    Certificate    Not Received

    The Console says something like "Policy is awaited from Console".

    So my simple questions  :) are:

    1. why isn't it receiving the Policy, Key and Certificate. What could be the key factor since communication between Client and Server is being taken place.
    2. Where can I look for the key and certificates?

    Kind Regards
    FK

    :34201
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