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Sophos Endpoint Software Slow Browsing with Web Protection On

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Slow Browsing with Web Protection On

JT2013 over 10 years ago

Hello,

We have been experiencing slow response time when we enable web protection. Is this something to be expected?

Thank

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0 QC over 10 years ago

Hello JT2013,
naturally it's not totally imperceptible though in most cases it shouldn't cause intolerable delays. Is browsing slow for all sites or only certain ones, all browsers and configurations?
Christian
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0 Neil_Evolve over 10 years ago

Good afternoon,
This may have been resolved in the latest update;
http://downloads.sophos.com/readmes/sesc_103_rneng.html#unique_2
Regards.
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0 JT2013 over 10 years ago

We are already running that version of Sophos and the issue with slow internet browsing is still occurring.
I have an open ticket with sophos support for the past several weeks (maybe a month) still nothing in site. Last request was for me to convert a desktop to a VM and send it to them :/
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0 JasonO over 10 years ago

JT,
Your not alone we are still having the issue also but I am telling my users to re-register the swi dll every time they see the issue. Not a good fix.
"C:\Program Files (x86)\Sophos\Sophos Anti-Virus\Web Intelligence\swi_service.exe" /registerService
Jason
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