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End Point Update fails

60600009

Computer that Sophos is running on is unable to update. MS Server 2003R2 with Windows firewall disabled and computer is behing a pfSense firewall. No unusual restrictions, have tried deleting cache files to no avail, do we need to open specific ports for update to work? Have reinstalled Sophos and it makes no difference, any suggestions?

Endpoint Security 10.2

Time: 16/03/2013 10:02:45
Message: AutoUpdate finished
Module: ALUpdate
Process ID: 14036
Thread ID: 6420

Time: 16/03/2013 10:02:44
Message: Installation of Sophos AutoUpdate skipped
Module: ALUpdate
Process ID: 14036
Thread ID: 6420

Time: 16/03/2013 10:02:44
Message: Downloading phase completed
Module: ALUpdate
Process ID: 14036
Thread ID: 6420

Time: 16/03/2013 10:02:43
Message: Product cache update from primary server successfully finished
Module: SDDSUpdate
Process ID: 14036
Thread ID: 6420

Time: 16/03/2013 10:02:43
Message: Downloading product Sophos AutoUpdate from server Sophos
Module: SDDSUpdate
Process ID: 14036
Thread ID: 6420

Time: 16/03/2013 10:02:42
Message: ERROR:   Download of SAVXP failed from server Sophos
Module: SDDSUpdate
Process ID: 14036
Thread ID: 6420

Time: 16/03/2013 10:02:40
Message: Downloading product SAVXP from server Sophos
Module: SDDSUpdate
Process ID: 14036
Thread ID: 6420

Time: 16/03/2013 10:02:38
Message: ***************          Sophos AutoUpdate started          ***************
Module: ALUpdate
Process ID: 14036
Thread ID: 6420

:38473


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    Hello 60600009,

    the computer (is this the Server 2003?) has Sophos configured as the Primary update location. Is this intended? As it seems to be able to download AutoUpdate it doesn't look like a credentials problem. The ALUpdate log (in ...\Sophos\AutoUpdate\logs) should contain a more specific error message.

    Christian

    :38483
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  • 0

    Hello 60600009,

    the computer (is this the Server 2003?) has Sophos configured as the Primary update location. Is this intended? As it seems to be able to download AutoUpdate it doesn't look like a credentials problem. The ALUpdate log (in ...\Sophos\AutoUpdate\logs) should contain a more specific error message.

    Christian

    :38483
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