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Web pages not loading properly on installation of Sophos

Ratnam

Hello,

      I have installed Parental control software on my machine along with Sophos, When i try to access a website which the parental control software blocks, i see the browser trying to load it for a longtime and result in not loading any page. If i turnoff Download scanning option under Web Protection in Sophos settings, the page loads fine. So please suggest me on how to make both work without turning off Download scanning.

Thanks & regards,

 S.S.V.Ratnam

:46831


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  • 0

    HI,

    You will have to open up a case with Sophos Support for this, this is just a community forum.

    I know that on Win 8/8.1/2012/2012R2, SAV 10.3.5 onwards uses a WFP callout driver also, it was for that reason I asked the OS and Version of SAV installed.  It may well be in that configuration it works, but 2 redirecting WFP callout drivers might have their own problems but I would expect different behaviour?

    I would suggest that before calling/raising a case with Support you enable logging on the web features in SAV.  To do so, under the registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\Web Intelligence

    HKEY_LOCAL_MACHINE\SOFTWARE\\Sophos\Web Intelligence

    A DWORD called LogLevel and set it to 3.

    Also creating a loglevel DWORD under:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\Web Intelligence\Web Control

    if you're using web control.

    This will create logs in system and user temp, i.e. \windows\temp and %temp%.  I tmay be possible from these to work out what is going on.

    I would also experiment installing the application if a different order to see if that makes a difference.  These will all be useful for Support.

    Regards,

    Jak

    :46883
Reply
  • 0

    HI,

    You will have to open up a case with Sophos Support for this, this is just a community forum.

    I know that on Win 8/8.1/2012/2012R2, SAV 10.3.5 onwards uses a WFP callout driver also, it was for that reason I asked the OS and Version of SAV installed.  It may well be in that configuration it works, but 2 redirecting WFP callout drivers might have their own problems but I would expect different behaviour?

    I would suggest that before calling/raising a case with Support you enable logging on the web features in SAV.  To do so, under the registry key:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\Web Intelligence

    HKEY_LOCAL_MACHINE\SOFTWARE\\Sophos\Web Intelligence

    A DWORD called LogLevel and set it to 3.

    Also creating a loglevel DWORD under:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Sophos\Web Intelligence\Web Control

    if you're using web control.

    This will create logs in system and user temp, i.e. \windows\temp and %temp%.  I tmay be possible from these to work out what is going on.

    I would also experiment installing the application if a different order to see if that makes a difference.  These will all be useful for Support.

    Regards,

    Jak

    :46883
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