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Web pages not loading properly on installation of Sophos

Ratnam

Hello,

      I have installed Parental control software on my machine along with Sophos, When i try to access a website which the parental control software blocks, i see the browser trying to load it for a longtime and result in not loading any page. If i turnoff Download scanning option under Web Protection in Sophos settings, the page loads fine. So please suggest me on how to make both work without turning off Download scanning.

Thanks & regards,

 S.S.V.Ratnam

:46831


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    Hello Jak,

    This is manohar from netprotector development team.

    we are a web filtering software company who provide filtering services for ISP, as well as for individual PC and mobile users supporting windows and Mac, IOS and Android.

    We no longer are using LSP in our filtering software for windows, we use WFP in our latest version.

    whenever user tries to browse any url, our filtering software validates the url, and either allows it, or sends a redirect request back to browser, to our block page.

    We observed that when our software is installed on a machine with sophos AV, the allowed pages are working fine, but whenever a page defined as blocked is accesed in any of the browser, the request to redirect this to our block page hangs.

    As Ratnam has mentioned turning off Web Protection in your AV, makes things work in this case. can you let us know if we can add any exceptions or something similar in your AV ?

    Thanks

    Manohar

    :46873
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  • 0

    Hello Jak,

    This is manohar from netprotector development team.

    we are a web filtering software company who provide filtering services for ISP, as well as for individual PC and mobile users supporting windows and Mac, IOS and Android.

    We no longer are using LSP in our filtering software for windows, we use WFP in our latest version.

    whenever user tries to browse any url, our filtering software validates the url, and either allows it, or sends a redirect request back to browser, to our block page.

    We observed that when our software is installed on a machine with sophos AV, the allowed pages are working fine, but whenever a page defined as blocked is accesed in any of the browser, the request to redirect this to our block page hangs.

    As Ratnam has mentioned turning off Web Protection in your AV, makes things work in this case. can you let us know if we can add any exceptions or something similar in your AV ?

    Thanks

    Manohar

    :46873
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