Hi, Updated 18:10 BST 27 September 2012. We've just posted more video clips, this time to help with recovery of Sophos Control Center and of standalone (unmanaged) computers, and with using the FixUpdate script. Like the earlier clip for Sophos Enterprise Console, they’’’’re in-lined in the knowledgebase: NEW! Shh/Update-B false positive: recovery instructions for Standalone Computers . Shh/Update-B false positive: recovery instructions for Sophos Control Center . Shh/Update-B false positive: recovery instructions for Sophos Enterprise Console . NEW! Shh/Updater-B: How to run the FixIssues.exe on multiple computers using Enterprise Console . Shh/Update-B: How to run the FixUpdate.vbs script through Active Directory group policy , with coverage of Windows 2003 and 2008. Shh/Updater-B: How to run the FixIssues.exe script using PsExec We sincerely hope these help. To view these clips direct from our videos channel, please go to SophosGlobalSupport , where you'll see a full list of the clips available. If you're not already a follower of our Twitter account, @SophosSupport , sign up now and you'll get alerts on whenever we post new video clips or update our articles on the Shh issue. Note that the "parent" article of all our knowledgebase coverage of this issue is Advisory: Shh/Updater-B False positives . We're regularly updating this and all the other articles, as more information becomes available. To resolve third-party applications that have been affected by the false positive see Shh/Updater-B false positive: Discovering and resolving potentially impacted products . Best regards, spike. :33087

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Knowledgebase articles and video clips to help out with the false positive

Hi,

Updated 18:10 BST 27 September 2012.

We've just posted more video clips, this time to help with recovery of Sophos Control Center and of standalone (unmanaged) computers, and with using the FixUpdate script. Like the earlier clip for Sophos Enterprise Console, they’’’’re in-lined in the knowledgebase:

We sincerely hope these help.

To view these clips direct from our videos channel, please go to SophosGlobalSupport, where you'll see a full list of the clips available. If you're not already a follower of our Twitter account, @SophosSupport, sign up now and you'll get alerts on whenever we post new video clips or update our articles on the Shh issue.

Note that the "parent" article of all our knowledgebase coverage of this issue is Advisory: Shh/Updater-B False positives. We're regularly updating this and all the other articles, as more information becomes available.

To resolve third-party applications that have been affected by the false positive see Shh/Updater-B false positive: Discovering and resolving potentially impacted products.

Best regards,

spike.

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