standalone Endpoint cannot update

Question

I have 3 PC's out of 5 that endpoint is failing to download updates directly from Sophos. The Sophos configuration has not been touched for many years. I have tried uninstalling it and reinstalling on one of the PCs without any success. The failure looks like it goes back about a month.

the log shows

Config with username blanked out

Has anyone got any ideas.

Many thanks

Marshall

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Marf · Accepted Answer

Well done Christian, thank you.  It wasn't extra spaces or white space. It was a case sensitive username. I reentered the username directly from the license certificate and it worked.  Looks like the username did not use to be case sensitive but it is now.   My username on the license was sbe...  The machines that weren't working  all had SBE...,  I have not changed any of the configs for many years but autoupdate looks like it accepted the uppercase until recently.  The 2 machines that were working were puchased about a year ago when I must have entered the credentials with lowercase. Many thanks again Marshall :56198