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Update Manager not updating

Rob25

Hi, when I try to update any of my servers the Sophos client does not update. I checked the update log and noticed that they all complete the Download portion of the update (all are configured to download from a local Update Manager, not directly from Sophos) but then say Installation Skipped.

I then logged in to Enterprose Console on the Update Manager and checked the logs in \Program Files\Sophos\AutoUpdate\Logs and noticed that I couldn't see any point where the Update Manager tries to download from the configured source http://es-web.sophos.com/update/. It only seems to update from itself. Does anybody know why this would happen? I can't see anywhere else that I would need to set the download site.

:36313


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    Hello Rob25,

    if you click Update managers in the console you should get a list of the SUMs (do you have more than one?) with potential Alerts and Errors as well as the Last updated date and the Download status (which should say Last checked at:). The dates should be recent and, naturally, alerts and errors blank. Right clicking the affected SUM will give you more details.

    checked the logs in \Program Files\Sophos\AutoUpdate\Logs

    These are for the client (endpoint) updates (i.e. SESC, formerly SAV, and not SUM). The update manager component downloads from the specified source (generally Sophos - this is BTW what you should use, not an explicit URL), checks for consistency, decodes the data and deploys it to the CID(s) (and the Update Manager component for a self-update). The endpoint AutoUpdate usually downloads from the CID - as said, this applies to the SUM as well.

    Installation Skipped

    ... normally tells you that there haven't been any changes in the CID since the last update. For frequent (client-)update checks this is the normal behaviour.most of the time - you can expect a few "real" updates per day though.

    Now - what made you think that your servers (are there other endpoints as well?) don't update as they should? Apart from the checks on the SUM mentioned above opening the Sophos GUI, the View product information (bottom left), expanding Software und Anti-Virus and HIPS check the Last updated there. This will tell you the time of the most recent actual update (as opposed to the update check).

    Christian

    :36319
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    Hello Rob25,

    if you click Update managers in the console you should get a list of the SUMs (do you have more than one?) with potential Alerts and Errors as well as the Last updated date and the Download status (which should say Last checked at:). The dates should be recent and, naturally, alerts and errors blank. Right clicking the affected SUM will give you more details.

    checked the logs in \Program Files\Sophos\AutoUpdate\Logs

    These are for the client (endpoint) updates (i.e. SESC, formerly SAV, and not SUM). The update manager component downloads from the specified source (generally Sophos - this is BTW what you should use, not an explicit URL), checks for consistency, decodes the data and deploys it to the CID(s) (and the Update Manager component for a self-update). The endpoint AutoUpdate usually downloads from the CID - as said, this applies to the SUM as well.

    Installation Skipped

    ... normally tells you that there haven't been any changes in the CID since the last update. For frequent (client-)update checks this is the normal behaviour.most of the time - you can expect a few "real" updates per day though.

    Now - what made you think that your servers (are there other endpoints as well?) don't update as they should? Apart from the checks on the SUM mentioned above opening the Sophos GUI, the View product information (bottom left), expanding Software und Anti-Virus and HIPS check the Last updated there. This will tell you the time of the most recent actual update (as opposed to the update check).

    Christian

    :36319
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