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SEC 4.5 Update Manager not updating

xiaoboyang

I'm having very strange problem with my Sophos Enterprise Console 4.5 installed on WINS Server 2008. under Update managers the last update and last download check are all showing 20/01/2012. something seems have happened to the server on the date and since then it has never updated. I've tried manually update the server but nothing changed. is my SEC database currupt or not? I've checked on a few client their update log seem all up-to-date. Can anyone help me on this please?

Thanks!

Rob.

:21735


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  • 0

    Hi,

    All the timestamps in the XML show SUM is working as they are recent.  The Management Agent appears to be sending in the status message the Router or at least trying to.

    EM-GetStatus-Reply (id=013235BE) to EM

    I assume in the Router logs the Agent shows that it is logged on to the Router?  When the Agent starts up, it should log on to the Sophos Message router.  This action, is evident in the Router logs by the line:

    "I Logged on Agent as a client " - minus the quotes.  It can take a couple of minutes to log on if it's a busy router.

    As you restarted the agent and router recently, you should see this in a recent router log, just restarting the agent again you should see this entry in the router log.

    The next step is to really trace one of these status messages, which contains the SUM status.  Is the message stuck in the envelopes directory?
     

    "C:\ProgramData\Sophos\Remote Management System\3\Router\Envelopes \"

    Is it getting as far as the management service?  The sophos-management-services.log would then be the next call.

    I'm afraid, it's really just tracing the message in.  Is the Last Mesasge time (Computer details tab) for the machine with the SUM on recent?  That would prove messages are comming in from it.

    If you have more than one SUM, this is worth doing:

    http://www.sophos.com/support/knowledgebase/article/57638.html

    just to ensure that the message is processed rather than discarded if the management service doesn't think the SUM is auhoritative.

    Regards,

    Jak

     



     

    :21795
Reply
  • 0

    Hi,

    All the timestamps in the XML show SUM is working as they are recent.  The Management Agent appears to be sending in the status message the Router or at least trying to.

    EM-GetStatus-Reply (id=013235BE) to EM

    I assume in the Router logs the Agent shows that it is logged on to the Router?  When the Agent starts up, it should log on to the Sophos Message router.  This action, is evident in the Router logs by the line:

    "I Logged on Agent as a client " - minus the quotes.  It can take a couple of minutes to log on if it's a busy router.

    As you restarted the agent and router recently, you should see this in a recent router log, just restarting the agent again you should see this entry in the router log.

    The next step is to really trace one of these status messages, which contains the SUM status.  Is the message stuck in the envelopes directory?
     

    "C:\ProgramData\Sophos\Remote Management System\3\Router\Envelopes \"

    Is it getting as far as the management service?  The sophos-management-services.log would then be the next call.

    I'm afraid, it's really just tracing the message in.  Is the Last Mesasge time (Computer details tab) for the machine with the SUM on recent?  That would prove messages are comming in from it.

    If you have more than one SUM, this is worth doing:

    http://www.sophos.com/support/knowledgebase/article/57638.html

    just to ensure that the message is processed rather than discarded if the management service doesn't think the SUM is auhoritative.

    Regards,

    Jak

     



     

    :21795
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