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SEC 4.5 Update Manager not updating

xiaoboyang

I'm having very strange problem with my Sophos Enterprise Console 4.5 installed on WINS Server 2008. under Update managers the last update and last download check are all showing 20/01/2012. something seems have happened to the server on the date and since then it has never updated. I've tried manually update the server but nothing changed. is my SEC database currupt or not? I've checked on a few client their update log seem all up-to-date. Can anyone help me on this please?

Thanks!

Rob.

:21735


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    If it fails to start with a 'hard' error, I would expect there to be an entry in the application log from the management service itself rather than from the 'Service Control Manager'.

    Usually if the management service fails to start it is due to a configuration problem, i.e. database not there or wrong version etc.  The fact you haven't changed anything other than restart services since it was working suggests it's either just timing out, or in this case the process was already running?

    If you ensure that there are no mgntsvc.exe processes running, the service says it's stopped and then start it, it should be fine,  there is no difference between the service being started in response to the console calling into it and you starting it from the service control manager.

    Now that the service is started and you can open SEC, I guess there is no change in the console regarding the status of the SUM?

    Does the agent log show the lines I mention in the other post to prove that stage is taking place?

    Thanks,

    Jak

    :21787
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    If it fails to start with a 'hard' error, I would expect there to be an entry in the application log from the management service itself rather than from the 'Service Control Manager'.

    Usually if the management service fails to start it is due to a configuration problem, i.e. database not there or wrong version etc.  The fact you haven't changed anything other than restart services since it was working suggests it's either just timing out, or in this case the process was already running?

    If you ensure that there are no mgntsvc.exe processes running, the service says it's stopped and then start it, it should be fine,  there is no difference between the service being started in response to the console calling into it and you starting it from the service control manager.

    Now that the service is started and you can open SEC, I guess there is no change in the console regarding the status of the SUM?

    Does the agent log show the lines I mention in the other post to prove that stage is taking place?

    Thanks,

    Jak

    :21787
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