Thread Info
  • State Not Answered
  • Locked Locked
  • Replies 8 replies
  • Subscribers 1 subscriber
  • Views 3963 views
  • Users 0 members are here
Options
Suggested
This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

SEC 4.5 Update Manager not updating

xiaoboyang

I'm having very strange problem with my Sophos Enterprise Console 4.5 installed on WINS Server 2008. under Update managers the last update and last download check are all showing 20/01/2012. something seems have happened to the server on the date and since then it has never updated. I've tried manually update the server but nothing changed. is my SEC database currupt or not? I've checked on a few client their update log seem all up-to-date. Can anyone help me on this please?

Thanks!

Rob.

:21735


This thread was automatically locked due to age.
Parents
  • 0

    checked the console again it still shows the old date and time thought the agent logs has updated activities:

    08.02.2012 08:28:47 0E60 I Running SetAdapterStatusJob for adapter SAV
    08.02.2012 08:29:07 0E60 I SendStatus: Sent EM-GetStatus-Reply (id=01323253) to EM
    08.02.2012 08:33:22 0EC0 I SDDMA: Sending a Status Report upstream (unthrottled)...
    08.02.2012 08:33:22 0EC0 I SDDM state observer notified that SDDM is running
    08.02.2012 08:33:22 0EC0 I SDDM state observer received a status: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" xmlns:csc="com.sophos\msys\csc" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" type="sddm"><csc:CompRes policyType="9" Res="Same" RevID="b41d49b3-eb72-4e10-b324-8250d0f3dbff"/><csc:CompRes policyType="10" Res="Same" RevID="3ce1f30c-296a-4eb0-8f77-9b233675ea04"/><csc:CompRes policyType="11" Res="Same" RevID="4bce4096-9245-4eaa-8d75-a92626019f2a"/><csc:CompRes policyType="12" Res="Same" RevID="9cfbccbd-a0c0-4987-a406-00a38bc1db38"/><csc:CompRes policyType="13" Res="Same" RevID="e7201c4a-7ea5-4323-bfbf-ec376518ac46"/><version number="1"/><updateManager xmlns="http://www.sophos.com/msys/sddm/common.xsd" status="OK" softwareVersion="1.3.1.168"><updateOperation id="programsUpdate" lastNonNullFinishedAt="2012-02-08T08:22:45" lastFinishedAt="2012-02-08T08:22:45" finishedResult="NonNullSuccess"/><updateOperation id="supplementsUpdate" lastNonNullFinishedAt="2012-02-07T18:46:02" lastFinishedAt="2012-02-08T08:33:22" finishedResult="NullSuccess"/><sourceSite id="75656754-db11-4fc5-b398-1b2b4a8867d8" lastReadAt="2012-02-08T08:33:21" readResult="OK"/><defaultShare user="CTCSOPHOS1\SophosUpdateMgr" password="BwgZjhnFlfhVGXm7dqxl98MwUTxf+k9j3HE="/><distributionGroup id="eb971628-87d9-4e2e-8e35-624cedf62344"><distribution subscriptionId="95fcaafe-8e01-4188-8b11-05503616b8c5" lastNonNullDeliveryAt="2012-02-08T08:22:36" lastDeliveryAt="2012-02-08T08:33:21" deliveryResult="NullSuccess"><distributionSite><unc uri="\\CTCSOPHOS1\SophosUpdate\CIDs\S000\SAVSCFXP"/></distributionSite></distribution><distribution subscriptionId="946ca5ca-1c85-44a4-aa47-14ffd1477ad2" lastNonNullDeliveryAt="2012-02-08T08:22:45" lastDeliveryAt="2012-02-08T08:33:21" deliveryResult="NullSuccess"><distributionSite><unc uri="\\CTCSOPHOS1\SophosUpdate\CIDs\S000\ESCOSX"/></distributionSite></distribution></distributionGroup><distributionGroup id="{E6845043-2E6A-48c0-A4E9-170502650531}"><distribution subscriptionId="{67EDD28A-F79F-4556-9801-D47B9C7A1817}" lastNonNullDeliveryAt="2012-02-07T11:45:53" lastDeliveryAt="2012-02-08T08:33:22" deliveryResult="NullSuccess"><distributionSite><custom uri="C:\ProgramData\Sophos\Sophos Endpoint Management\4.5\Updates\Secure\SDFs\SophosMA\sec"/></distributionSite></distribution></distributionGroup><currency><entity line="SAVEEXP" version="9.5.5 VDL4.74G"><engineVersion>3.28.1</engineVersion><virusDataVersion>4.74G</virusDataVersion><idesChecksum>081D4182A38D7D4C1F870F0BE8511EA7</idesChecksum><rollout>2012-02-01T07:49:40</rollout></entity><entity line="SAVEEOSX" version="7.3.8"><engineVersion>3.28.1</engineVersion><virusDataVersion>4.74</virusDataVersion><idesChecksum>081D4182A38D7D4C1F870F0BE8511EA7</idesChecksum><rollout>2012-01-31T09:03:47</rollout></entity></currency></updateManager></status>
    08.02.2012 08:33:22 0EC0 I SDDMA: Status report dispatched.
    08.02.2012 08:33:22 0E60 I Running SetAdapterStatusJob for adapter SDDM
    08.02.2012 08:33:42 0E60 I SendStatus: Sent EM-GetStatus-Reply (id=01323366) to EM
    08.02.2012 08:43:22 0EC0 I SDDMA: Sending a Status Report upstream (unthrottled)...
    08.02.2012 08:43:22 0EC0 I SDDM state observer notified that SDDM is running
    08.02.2012 08:43:22 0EC0 I SDDM state observer received a status: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" xmlns:csc="com.sophos\msys\csc" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" type="sddm"><csc:CompRes policyType="9" Res="Same" RevID="b41d49b3-eb72-4e10-b324-8250d0f3dbff"/><csc:CompRes policyType="10" Res="Same" RevID="3ce1f30c-296a-4eb0-8f77-9b233675ea04"/><csc:CompRes policyType="11" Res="Same" RevID="4bce4096-9245-4eaa-8d75-a92626019f2a"/><csc:CompRes policyType="12" Res="Same" RevID="9cfbccbd-a0c0-4987-a406-00a38bc1db38"/><csc:CompRes policyType="13" Res="Same" RevID="e7201c4a-7ea5-4323-bfbf-ec376518ac46"/><version number="1"/><updateManager xmlns="http://www.sophos.com/msys/sddm/common.xsd" status="OK" softwareVersion="1.3.1.168"><updateOperation id="programsUpdate" lastNonNullFinishedAt="2012-02-08T08:22:45" lastFinishedAt="2012-02-08T08:22:45" finishedResult="NonNullSuccess"/><updateOperation id="supplementsUpdate" lastNonNullFinishedAt="2012-02-07T18:46:02" lastFinishedAt="2012-02-08T08:43:22" finishedResult="NullSuccess"/><sourceSite id="75656754-db11-4fc5-b398-1b2b4a8867d8" lastReadAt="2012-02-08T08:43:21" readResult="OK"/><defaultShare user="CTCSOPHOS1\SophosUpdateMgr" password="BwgZjhnFlfhVGXm7dqxl98MwUTxf+k9j3HE="/><distributionGroup id="eb971628-87d9-4e2e-8e35-624cedf62344"><distribution subscriptionId="95fcaafe-8e01-4188-8b11-05503616b8c5" lastNonNullDeliveryAt="2012-02-08T08:22:36" lastDeliveryAt="2012-02-08T08:43:21" deliveryResult="NullSuccess"><distributionSite><unc uri="\\CTCSOPHOS1\SophosUpdate\CIDs\S000\SAVSCFXP"/></distributionSite></distribution><distribution subscriptionId="946ca5ca-1c85-44a4-aa47-14ffd1477ad2" lastNonNullDeliveryAt="2012-02-08T08:22:45" lastDeliveryAt="2012-02-08T08:43:21" deliveryResult="NullSuccess"><distributionSite><unc uri="\\CTCSOPHOS1\SophosUpdate\CIDs\S000\ESCOSX"/></distributionSite></distribution></distributionGroup><distributionGroup id="{E6845043-2E6A-48c0-A4E9-170502650531}"><distribution subscriptionId="{67EDD28A-F79F-4556-9801-D47B9C7A1817}" lastNonNullDeliveryAt="2012-02-07T11:45:53" lastDeliveryAt="2012-02-08T08:43:21" deliveryResult="NullSuccess"><distributionSite><custom uri="C:\ProgramData\Sophos\Sophos Endpoint Management\4.5\Updates\Secure\SDFs\SophosMA\sec"/></distributionSite></distribution></distributionGroup><currency><entity line="SAVEEXP" version="9.5.5 VDL4.74G"><engineVersion>3.28.1</engineVersion><virusDataVersion>4.74G</virusDataVersion><idesChecksum>081D4182A38D7D4C1F870F0BE8511EA7</idesChecksum><rollout>2012-02-01T07:49:40</rollout></entity><entity line="SAVEEOSX" version="7.3.8"><engineVersion>3.28.1</engineVersion><virusDataVersion>4.74</virusDataVersion><idesChecksum>081D4182A38D7D4C1F870F0BE8511EA7</idesChecksum><rollout>2012-01-31T09:03:47</rollout></entity></currency></updateManager></status>
    08.02.2012 08:43:22 0EC0 I SDDMA: Status report dispatched.
    08.02.2012 08:43:22 0E60 I Running SetAdapterStatusJob for adapter SDDM
    08.02.2012 08:43:42 0E60 I SendStatus: Sent EM-GetStatus-Reply (id=013235BE) to EM

    :21785
Reply
  • 0

    checked the console again it still shows the old date and time thought the agent logs has updated activities:

    08.02.2012 08:28:47 0E60 I Running SetAdapterStatusJob for adapter SAV
    08.02.2012 08:29:07 0E60 I SendStatus: Sent EM-GetStatus-Reply (id=01323253) to EM
    08.02.2012 08:33:22 0EC0 I SDDMA: Sending a Status Report upstream (unthrottled)...
    08.02.2012 08:33:22 0EC0 I SDDM state observer notified that SDDM is running
    08.02.2012 08:33:22 0EC0 I SDDM state observer received a status: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" xmlns:csc="com.sophos\msys\csc" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" type="sddm"><csc:CompRes policyType="9" Res="Same" RevID="b41d49b3-eb72-4e10-b324-8250d0f3dbff"/><csc:CompRes policyType="10" Res="Same" RevID="3ce1f30c-296a-4eb0-8f77-9b233675ea04"/><csc:CompRes policyType="11" Res="Same" RevID="4bce4096-9245-4eaa-8d75-a92626019f2a"/><csc:CompRes policyType="12" Res="Same" RevID="9cfbccbd-a0c0-4987-a406-00a38bc1db38"/><csc:CompRes policyType="13" Res="Same" RevID="e7201c4a-7ea5-4323-bfbf-ec376518ac46"/><version number="1"/><updateManager xmlns="http://www.sophos.com/msys/sddm/common.xsd" status="OK" softwareVersion="1.3.1.168"><updateOperation id="programsUpdate" lastNonNullFinishedAt="2012-02-08T08:22:45" lastFinishedAt="2012-02-08T08:22:45" finishedResult="NonNullSuccess"/><updateOperation id="supplementsUpdate" lastNonNullFinishedAt="2012-02-07T18:46:02" lastFinishedAt="2012-02-08T08:33:22" finishedResult="NullSuccess"/><sourceSite id="75656754-db11-4fc5-b398-1b2b4a8867d8" lastReadAt="2012-02-08T08:33:21" readResult="OK"/><defaultShare user="CTCSOPHOS1\SophosUpdateMgr" password="BwgZjhnFlfhVGXm7dqxl98MwUTxf+k9j3HE="/><distributionGroup id="eb971628-87d9-4e2e-8e35-624cedf62344"><distribution subscriptionId="95fcaafe-8e01-4188-8b11-05503616b8c5" lastNonNullDeliveryAt="2012-02-08T08:22:36" lastDeliveryAt="2012-02-08T08:33:21" deliveryResult="NullSuccess"><distributionSite><unc uri="\\CTCSOPHOS1\SophosUpdate\CIDs\S000\SAVSCFXP"/></distributionSite></distribution><distribution subscriptionId="946ca5ca-1c85-44a4-aa47-14ffd1477ad2" lastNonNullDeliveryAt="2012-02-08T08:22:45" lastDeliveryAt="2012-02-08T08:33:21" deliveryResult="NullSuccess"><distributionSite><unc uri="\\CTCSOPHOS1\SophosUpdate\CIDs\S000\ESCOSX"/></distributionSite></distribution></distributionGroup><distributionGroup id="{E6845043-2E6A-48c0-A4E9-170502650531}"><distribution subscriptionId="{67EDD28A-F79F-4556-9801-D47B9C7A1817}" lastNonNullDeliveryAt="2012-02-07T11:45:53" lastDeliveryAt="2012-02-08T08:33:22" deliveryResult="NullSuccess"><distributionSite><custom uri="C:\ProgramData\Sophos\Sophos Endpoint Management\4.5\Updates\Secure\SDFs\SophosMA\sec"/></distributionSite></distribution></distributionGroup><currency><entity line="SAVEEXP" version="9.5.5 VDL4.74G"><engineVersion>3.28.1</engineVersion><virusDataVersion>4.74G</virusDataVersion><idesChecksum>081D4182A38D7D4C1F870F0BE8511EA7</idesChecksum><rollout>2012-02-01T07:49:40</rollout></entity><entity line="SAVEEOSX" version="7.3.8"><engineVersion>3.28.1</engineVersion><virusDataVersion>4.74</virusDataVersion><idesChecksum>081D4182A38D7D4C1F870F0BE8511EA7</idesChecksum><rollout>2012-01-31T09:03:47</rollout></entity></currency></updateManager></status>
    08.02.2012 08:33:22 0EC0 I SDDMA: Status report dispatched.
    08.02.2012 08:33:22 0E60 I Running SetAdapterStatusJob for adapter SDDM
    08.02.2012 08:33:42 0E60 I SendStatus: Sent EM-GetStatus-Reply (id=01323366) to EM
    08.02.2012 08:43:22 0EC0 I SDDMA: Sending a Status Report upstream (unthrottled)...
    08.02.2012 08:43:22 0EC0 I SDDM state observer notified that SDDM is running
    08.02.2012 08:43:22 0EC0 I SDDM state observer received a status: <?xml version="1.0" encoding="utf-8" ?><status xmlns="com.sophos\mansys\status" xmlns:csc="com.sophos\msys\csc" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" type="sddm"><csc:CompRes policyType="9" Res="Same" RevID="b41d49b3-eb72-4e10-b324-8250d0f3dbff"/><csc:CompRes policyType="10" Res="Same" RevID="3ce1f30c-296a-4eb0-8f77-9b233675ea04"/><csc:CompRes policyType="11" Res="Same" RevID="4bce4096-9245-4eaa-8d75-a92626019f2a"/><csc:CompRes policyType="12" Res="Same" RevID="9cfbccbd-a0c0-4987-a406-00a38bc1db38"/><csc:CompRes policyType="13" Res="Same" RevID="e7201c4a-7ea5-4323-bfbf-ec376518ac46"/><version number="1"/><updateManager xmlns="http://www.sophos.com/msys/sddm/common.xsd" status="OK" softwareVersion="1.3.1.168"><updateOperation id="programsUpdate" lastNonNullFinishedAt="2012-02-08T08:22:45" lastFinishedAt="2012-02-08T08:22:45" finishedResult="NonNullSuccess"/><updateOperation id="supplementsUpdate" lastNonNullFinishedAt="2012-02-07T18:46:02" lastFinishedAt="2012-02-08T08:43:22" finishedResult="NullSuccess"/><sourceSite id="75656754-db11-4fc5-b398-1b2b4a8867d8" lastReadAt="2012-02-08T08:43:21" readResult="OK"/><defaultShare user="CTCSOPHOS1\SophosUpdateMgr" password="BwgZjhnFlfhVGXm7dqxl98MwUTxf+k9j3HE="/><distributionGroup id="eb971628-87d9-4e2e-8e35-624cedf62344"><distribution subscriptionId="95fcaafe-8e01-4188-8b11-05503616b8c5" lastNonNullDeliveryAt="2012-02-08T08:22:36" lastDeliveryAt="2012-02-08T08:43:21" deliveryResult="NullSuccess"><distributionSite><unc uri="\\CTCSOPHOS1\SophosUpdate\CIDs\S000\SAVSCFXP"/></distributionSite></distribution><distribution subscriptionId="946ca5ca-1c85-44a4-aa47-14ffd1477ad2" lastNonNullDeliveryAt="2012-02-08T08:22:45" lastDeliveryAt="2012-02-08T08:43:21" deliveryResult="NullSuccess"><distributionSite><unc uri="\\CTCSOPHOS1\SophosUpdate\CIDs\S000\ESCOSX"/></distributionSite></distribution></distributionGroup><distributionGroup id="{E6845043-2E6A-48c0-A4E9-170502650531}"><distribution subscriptionId="{67EDD28A-F79F-4556-9801-D47B9C7A1817}" lastNonNullDeliveryAt="2012-02-07T11:45:53" lastDeliveryAt="2012-02-08T08:43:21" deliveryResult="NullSuccess"><distributionSite><custom uri="C:\ProgramData\Sophos\Sophos Endpoint Management\4.5\Updates\Secure\SDFs\SophosMA\sec"/></distributionSite></distribution></distributionGroup><currency><entity line="SAVEEXP" version="9.5.5 VDL4.74G"><engineVersion>3.28.1</engineVersion><virusDataVersion>4.74G</virusDataVersion><idesChecksum>081D4182A38D7D4C1F870F0BE8511EA7</idesChecksum><rollout>2012-02-01T07:49:40</rollout></entity><entity line="SAVEEOSX" version="7.3.8"><engineVersion>3.28.1</engineVersion><virusDataVersion>4.74</virusDataVersion><idesChecksum>081D4182A38D7D4C1F870F0BE8511EA7</idesChecksum><rollout>2012-01-31T09:03:47</rollout></entity></currency></updateManager></status>
    08.02.2012 08:43:22 0EC0 I SDDMA: Status report dispatched.
    08.02.2012 08:43:22 0E60 I Running SetAdapterStatusJob for adapter SDDM
    08.02.2012 08:43:42 0E60 I SendStatus: Sent EM-GetStatus-Reply (id=013235BE) to EM

    :21785
Children
No Data