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SEC 4.5 Update Manager not updating

xiaoboyang

I'm having very strange problem with my Sophos Enterprise Console 4.5 installed on WINS Server 2008. under Update managers the last update and last download check are all showing 20/01/2012. something seems have happened to the server on the date and since then it has never updated. I've tried manually update the server but nothing changed. is my SEC database currupt or not? I've checked on a few client their update log seem all up-to-date. Can anyone help me on this please?

Thanks!

Rob.

:21735


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    Log Name:      System
    Source:        Service Control Manager
    Date:          08/02/2012 08:35:48
    Event ID:      7032
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    Description:
    The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Sophos Management Service service, but this action failed with the following error:
    An instance of the service is already running.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7032</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-02-08T08:35:48.000Z" />
        <EventRecordID>105743</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>CTCSophos1.COOPERS.INTERNAL</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">1</Data>
        <Data Name="param2">Restart the service</Data>
        <Data Name="param3">Sophos Management Service</Data>
        <Data Name="param4">%%1056</Data>
      </EventData>
    </Event>

    The only way to start SMS properly is to open SEC then it forces SMS to start.

    :21783
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    Log Name:      System
    Source:        Service Control Manager
    Date:          08/02/2012 08:35:48
    Event ID:      7032
    Task Category: None
    Level:         Error
    Keywords:      Classic
    User:          N/A
    Computer:      xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
    Description:
    The Service Control Manager tried to take a corrective action (Restart the service) after the unexpected termination of the Sophos Management Service service, but this action failed with the following error:
    An instance of the service is already running.
    Event Xml:
    <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
      <System>
        <Provider Name="Service Control Manager" Guid="{555908D1-A6D7-4695-8E1E-26931D2012F4}" EventSourceName="Service Control Manager" />
        <EventID Qualifiers="49152">7032</EventID>
        <Version>0</Version>
        <Level>2</Level>
        <Task>0</Task>
        <Opcode>0</Opcode>
        <Keywords>0x80000000000000</Keywords>
        <TimeCreated SystemTime="2012-02-08T08:35:48.000Z" />
        <EventRecordID>105743</EventRecordID>
        <Correlation />
        <Execution ProcessID="0" ThreadID="0" />
        <Channel>System</Channel>
        <Computer>CTCSophos1.COOPERS.INTERNAL</Computer>
        <Security />
      </System>
      <EventData>
        <Data Name="param1">1</Data>
        <Data Name="param2">Restart the service</Data>
        <Data Name="param3">Sophos Management Service</Data>
        <Data Name="param4">%%1056</Data>
      </EventData>
    </Event>

    The only way to start SMS properly is to open SEC then it forces SMS to start.

    :21783
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