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SEC 4.5 Update Manager not updating

xiaoboyang

I'm having very strange problem with my Sophos Enterprise Console 4.5 installed on WINS Server 2008. under Update managers the last update and last download check are all showing 20/01/2012. something seems have happened to the server on the date and since then it has never updated. I've tried manually update the server but nothing changed. is my SEC database currupt or not? I've checked on a few client their update log seem all up-to-date. Can anyone help me on this please?

Thanks!

Rob.

:21735


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  • 0

    Hi,

    I would suggest as a first thing to try:

    1. Stop the "Sophos Update Manager" Service .

    2. If exist, kill any process called "SophosUpdateMgr.exe"

    3. Stop the "Sophos Message Router" service

    4. Stop the "Sophos Agent" service.

    5. Stop the "Sophos Management Service"

    6. Start the "Sophos Message Router" service

    7. Start the "Sophos Management" service

    8. Start the "Sophos Update Manager" Service.

    9. Start the "Sophos Agent" service

    The SophosUpdateMgr.exe process should listen on TCP port 51234.

    The Sophos Agent service, should connect to it and obtain the status of SUM.

    The status should result in a message which is sent to the Sophos Message Router.

    The Sophos Mangement Service is then sent the message by the Router.

    The data ends up in the database for the management service to re-read for the Console to display.

    After you've done all that, is the last message time, (a column in the computer details tab) recent?  This would at least suggest the messaging system is working?

    If this is all working, I would take a look in the agent log to ensure that it is communicating with the SUM process.

    "C:\ProgramData\Sophos\Remote Management System\3\Agent\Logs \"

    You should see something like:

    25.01.2012 23:15:15 0FFC I SDDM:SCAPI Calling Connect...
25.01.2012 23:15:15 0FFC I SDDMA: An uninitialized socket was created.
25.01.2012 23:15:15 0FFC I SDDM:SCAPI: Connect succeeded.
25.01.2012 23:15:15 0FFC I SDDMA: Logon key written successfully.
25.01.2012 23:15:15 0FFC I SDDMA: Logon key sent.
25.01.2012 23:15:15 0FFC I SDDMA: Socket connection authenticated.
25.01.2012 23:15:15 0FF4 I SDDMA: The adapter is connected to SDDM.
25.01.2012 23:15:15 0FF4 I SDDMA: Sending a Status Report upstream (forced)...

    Hope that's useful.

    Regards,

    Jak

    :21745
Reply
  • 0

    Hi,

    I would suggest as a first thing to try:

    1. Stop the "Sophos Update Manager" Service .

    2. If exist, kill any process called "SophosUpdateMgr.exe"

    3. Stop the "Sophos Message Router" service

    4. Stop the "Sophos Agent" service.

    5. Stop the "Sophos Management Service"

    6. Start the "Sophos Message Router" service

    7. Start the "Sophos Management" service

    8. Start the "Sophos Update Manager" Service.

    9. Start the "Sophos Agent" service

    The SophosUpdateMgr.exe process should listen on TCP port 51234.

    The Sophos Agent service, should connect to it and obtain the status of SUM.

    The status should result in a message which is sent to the Sophos Message Router.

    The Sophos Mangement Service is then sent the message by the Router.

    The data ends up in the database for the management service to re-read for the Console to display.

    After you've done all that, is the last message time, (a column in the computer details tab) recent?  This would at least suggest the messaging system is working?

    If this is all working, I would take a look in the agent log to ensure that it is communicating with the SUM process.

    "C:\ProgramData\Sophos\Remote Management System\3\Agent\Logs \"

    You should see something like:

    25.01.2012 23:15:15 0FFC I SDDM:SCAPI Calling Connect...
25.01.2012 23:15:15 0FFC I SDDMA: An uninitialized socket was created.
25.01.2012 23:15:15 0FFC I SDDM:SCAPI: Connect succeeded.
25.01.2012 23:15:15 0FFC I SDDMA: Logon key written successfully.
25.01.2012 23:15:15 0FFC I SDDMA: Logon key sent.
25.01.2012 23:15:15 0FFC I SDDMA: Socket connection authenticated.
25.01.2012 23:15:15 0FF4 I SDDMA: The adapter is connected to SDDM.
25.01.2012 23:15:15 0FF4 I SDDMA: Sending a Status Report upstream (forced)...

    Hope that's useful.

    Regards,

    Jak

    :21745
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