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Can't clean up Mal/Phish-A

Sophos Anti-Virus is reporting the Mal/Phish-A threat on my Mac, but when I try to clean it up, or even to locate it, no location is given, and cleanup always fails. Any ideas? Sophos Anti-Virus for Macintosh Version 7.3.8 Threat detection engine: 3.28.1 Threat data: 4.74 Release date: February 6, 2012 Protects against 3316504 threats

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0 ruckus over 13 years ago

I once got an alert in the quarantine manager and after some digging it turned out to be an spam email (in the spam folder) of Mac Mail. It kept coming back when I accessed the email.

You should clear the alert and rescan - no point spending a lot of time looking for something that isn't there.

If the alert comes back and you cannot see the source I'd run the SDU log gathering tool (Mac version) on your computer and raise a ticket with Support.

SDU: Sophos Diagnostic Utility (SDU): how to download and install

Raise a ticket (ensure you include the SDU output): Support query form
:21715
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0 ruckus over 13 years ago

I once got an alert in the quarantine manager and after some digging it turned out to be an spam email (in the spam folder) of Mac Mail. It kept coming back when I accessed the email.

You should clear the alert and rescan - no point spending a lot of time looking for something that isn't there.

If the alert comes back and you cannot see the source I'd run the SDU log gathering tool (Mac version) on your computer and raise a ticket with Support.

SDU: Sophos Diagnostic Utility (SDU): how to download and install

Raise a ticket (ensure you include the SDU output): Support query form
:21715
Cancel
Vote Up 0 Vote Down

Cancel

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