I have a SEC 4.5.1R2 on Windows 2012R2. All firewall turned off. The only thing between the serveur and the internet is a firewall that allow http, https.
Some .dat files will fail downloading with the following error:
EventLog: 3758112773 1 Inserts:> "Failed to read customer file content."
2013-12-16 23:52:39 : Cmd-ALL << [E4005][Failed to read customer file content.] Decode operation failed with an unexpected error. Details: Failed to read customer file content.
I have research the issue of downloading .dat files and while I am still looking for a better solution I have found/tried out the following:
-downloading http://d1.sophosupd.com/update/19a6ec3b53180750080e230c361262a1x000.dat will randomly fail on several computers. (or http://d1.sophosupd.com/update/e5e317f9006e874679e449ba4b159b5ex000.dat)
-following the kb http://www.sophos.com/en-us/support/knowledgebase/66176.aspx I have delete the content of the warehouse and it did download several other .dat file successfully
-running everything as the update manager service does not help
-downloading the file with other browsers, only Firefox is able to download it.
-adding http://*.sophosupd.com, http://*.sophosupd.net to the trusted site list
-reset IE to factory settings and restarted machine
At that point I really don't know what this is. No other software on the network reported any similar behavior for downloading files.
Any other ideas?
This thread was automatically locked due to age.
