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Endpoint 10: Cannot access Router web configuration properly

Hi everyone,

since update to SAV10 I have a problem with access to my router's web configuration.

First of all, this is a home setting, not a company setting; I am using SAV on a university campus license, so I have no direct access to Sophos support. I tried my universities helpdesk, but they couldn't help me with my problem, google and Sophos Knowledge base also couldn't (or i was looking fpr the wrong keywords), so I'd pretty much appreciate if somepone has an idea.

Problem: Accessing my Router's web configuration (http://192.168.0.1) is _very_ slow since the upgrade to SAV10, no prblems with previous versions. After logging in, some of the displayed information is missing (e.g. I cannot connect/disconnect from and to WAn anymore), every access inside the Router's web menu is also incredibly slow.

First I thought it to be a problem with the router, but that has been excluded meanwhile.

The problem will occur from any of my PCs, wireless or ethernet cable connected. They all do run Win7 x64.

Booting to a Linux desktop -> problem solved, no troubles with access to the router anymore.

Disabling several scanning options from SAV10 (e.g. web protection and live protection) -> no change, still having problems.

Disabling ALL scanning options from SAV10, incl. On-Access-Scans -> Router page loads fast now, but will not show login data fields anymore.

Uninstalling SAV10 -> Problem solved, normal access to my Router's web configuration interface

Re-Installing SAV10 with current installation package -> Problem back there.

I am Using SAV10 stand-alone, installed from installer without Client firewall.

Any ideas on what to do about this problem? Help would be really apprecciated :-)

:19745


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Parents
  • Hmm, how about...

    Remove the Sophos detoured entry, that is to do as follows:

    Remove the path to the sophos dll from:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows \AppInit_DLLs

    and if on a 64-bit machine:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Windows \AppInit_DLLs

    If you only have one dll in each of the above, i.e. Sophos, it might be easier to set LoadAppInit_DLLs (under same key) to 0 for both locations to make it easier to revert. 

    Then reboot, does removing detoured from the equation help?  This will stop your broswer loading this dll.

    Regards,

    Jak

    :19763
Reply
  • Hmm, how about...

    Remove the Sophos detoured entry, that is to do as follows:

    Remove the path to the sophos dll from:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows \AppInit_DLLs

    and if on a 64-bit machine:

    HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows NT\CurrentVersion\Windows \AppInit_DLLs

    If you only have one dll in each of the above, i.e. Sophos, it might be easier to set LoadAppInit_DLLs (under same key) to 0 for both locations to make it easier to revert. 

    Then reboot, does removing detoured from the equation help?  This will stop your broswer loading this dll.

    Regards,

    Jak

    :19763
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