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Policy not applied / computer deployed but cannot connect

Pierre over 13 years ago

Dear readers and helpers,

We have a double issue with our Sophos Enterprise console 5.

1. I see only 5 computer connected instead of around 120.

2. Computers do not receive policies for Anti-virus and HIPS but receive for Firewall policies.

Where should i start investigating?

Thanks in advance,

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0 Pierre over 13 years ago

The server is showing me this in the router logs :
16.01.2012 17:31:21 079C I Sent message (id=011426A9) to EM
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=01140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=03140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=05140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=07140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=09140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=0B140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=0D140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:41 07B0 I Routing to EM: id=01140DE5, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 15:45:41 079C I Sent message (id=01140DE5) to EM
16.01.2012 15:45:47 07B0 I Routing to EM: id=01140DEB, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 15:45:47 0798 I Sent message (id=01140DEB) to EM
16.01.2012 15:45:51 07B0 I Routing to EM: id=01140DEF, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 15:45:51 07A4 I Sent message (id=01140DEF) to EM
16.01.2012 15:46:11 07B0 I Routing to EM: id=01140E03, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 15:46:11 07A0 I Sent message (id=01140E03) to EM
16.01.2012 15:51:37 06A4 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 9, max number of user ports 15360
16.01.2012 16:00:41 07B0 I Routing to EM: id=01141169, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:00:41 07A8 I Sent message (id=01141169) to EM
16.01.2012 16:00:46 07B0 I Routing to EM: id=0114116E, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:00:46 0790 I Sent message (id=0114116E) to EM
16.01.2012 16:00:50 07B0 I Routing to EM: id=01141172, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:00:50 078C I Sent message (id=01141172) to EM
16.01.2012 16:01:10 07B0 I Routing to EM: id=01141186, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 16:01:10 0794 I Sent message (id=01141186) to EM
16.01.2012 16:15:41 07B0 I Routing to EM: id=011414ED, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:15:41 079C I Sent message (id=011414ED) to EM
16.01.2012 16:15:46 07B0 I Routing to EM: id=011414F2, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:15:46 0798 I Sent message (id=011414F2) to EM
16.01.2012 16:15:50 07B0 I Routing to EM: id=011414F6, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:15:50 07A4 I Sent message (id=011414F6) to EM
16.01.2012 16:16:10 07B0 I Routing to EM: id=0114150A, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 16:16:10 07A0 I Sent message (id=0114150A) to EM
16.01.2012 16:30:41 07B0 I Routing to EM: id=01141871, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:30:41 07A8 I Sent message (id=01141871) to EM
16.01.2012 16:30:47 07B0 I Routing to EM: id=01141877, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:30:47 0790 I Sent message (id=01141877) to EM
16.01.2012 16:30:54 07B0 I Routing to EM: id=0114187E, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:30:54 078C I Sent message (id=0114187E) to EM
16.01.2012 16:31:14 07B0 I Routing to EM: id=01141892, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 16:31:14 0794 I Sent message (id=01141892) to EM
16.01.2012 16:45:41 07B0 I Routing to EM: id=01141BF5, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:45:41 079C I Sent message (id=01141BF5) to EM
16.01.2012 16:45:50 07B0 I Routing to EM: id=01141BFE, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:45:50 0798 I Sent message (id=01141BFE) to EM
16.01.2012 16:45:54 07B0 I Routing to EM: id=01141C02, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:45:54 07A4 I Sent message (id=01141C02) to EM
16.01.2012 16:46:14 07B0 I Routing to EM: id=01141C16, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 16:46:14 07A0 I Sent message (id=01141C16) to EM
16.01.2012 16:51:37 06A4 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 9, max number of user ports 15360
16.01.2012 17:00:41 07B0 I Routing to EM: id=01141F79, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:00:41 07A8 I Sent message (id=01141F79) to EM
16.01.2012 17:00:48 07B0 I Routing to EM: id=01141F80, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:00:48 0790 I Sent message (id=01141F80) to EM
16.01.2012 17:01:08 07B0 I Routing to EM: id=01141F94, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 17:01:08 078C I Sent message (id=01141F94) to EM
16.01.2012 17:01:14 07B0 I Routing to EM: id=01141F9A, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:01:14 0794 I Sent message (id=01141F9A) to EM
16.01.2012 17:01:34 07B0 I Routing to EM: id=01141FAE, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 17:01:34 079C I Sent message (id=01141FAE) to EM
16.01.2012 17:15:41 07B0 I Routing to EM: id=011422FD, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:15:41 0798 I Sent message (id=011422FD) to EM
16.01.2012 17:15:49 07B0 I Routing to EM: id=01142305, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:15:49 07A4 I Sent message (id=01142305) to EM
16.01.2012 17:15:53 07B0 I Routing to EM: id=01142309, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:15:53 07A0 I Sent message (id=01142309) to EM
16.01.2012 17:16:13 07B0 I Routing to EM: id=0114231D, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 17:16:13 07A8 I Sent message (id=0114231D) to EM
16.01.2012 17:30:41 07B0 I Routing to EM: id=01142681, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:30:41 0790 I Sent message (id=01142681) to EM
16.01.2012 17:30:50 07B0 I Routing to EM: id=0114268A, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:30:50 078C I Sent message (id=0114268A) to EM
16.01.2012 17:31:01 07B0 I Routing to EM: id=01142695, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:31:01 0794 I Sent message (id=01142695) to EM
16.01.2012 17:31:21 07B0 I Routing to EM: id=011426A9, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
:20897
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0 Pierre over 13 years ago

The server is showing me this in the router logs :
16.01.2012 17:31:21 079C I Sent message (id=011426A9) to EM
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=01140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=03140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=05140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=07140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=09140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=0B140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:14 07B0 I Routing to Router$mitmngd01:9078: id=0D140DCA, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
16.01.2012 15:45:41 07B0 I Routing to EM: id=01140DE5, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 15:45:41 079C I Sent message (id=01140DE5) to EM
16.01.2012 15:45:47 07B0 I Routing to EM: id=01140DEB, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 15:45:47 0798 I Sent message (id=01140DEB) to EM
16.01.2012 15:45:51 07B0 I Routing to EM: id=01140DEF, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 15:45:51 07A4 I Sent message (id=01140DEF) to EM
16.01.2012 15:46:11 07B0 I Routing to EM: id=01140E03, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 15:46:11 07A0 I Sent message (id=01140E03) to EM
16.01.2012 15:51:37 06A4 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 9, max number of user ports 15360
16.01.2012 16:00:41 07B0 I Routing to EM: id=01141169, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:00:41 07A8 I Sent message (id=01141169) to EM
16.01.2012 16:00:46 07B0 I Routing to EM: id=0114116E, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:00:46 0790 I Sent message (id=0114116E) to EM
16.01.2012 16:00:50 07B0 I Routing to EM: id=01141172, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:00:50 078C I Sent message (id=01141172) to EM
16.01.2012 16:01:10 07B0 I Routing to EM: id=01141186, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 16:01:10 0794 I Sent message (id=01141186) to EM
16.01.2012 16:15:41 07B0 I Routing to EM: id=011414ED, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:15:41 079C I Sent message (id=011414ED) to EM
16.01.2012 16:15:46 07B0 I Routing to EM: id=011414F2, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:15:46 0798 I Sent message (id=011414F2) to EM
16.01.2012 16:15:50 07B0 I Routing to EM: id=011414F6, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:15:50 07A4 I Sent message (id=011414F6) to EM
16.01.2012 16:16:10 07B0 I Routing to EM: id=0114150A, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 16:16:10 07A0 I Sent message (id=0114150A) to EM
16.01.2012 16:30:41 07B0 I Routing to EM: id=01141871, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:30:41 07A8 I Sent message (id=01141871) to EM
16.01.2012 16:30:47 07B0 I Routing to EM: id=01141877, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:30:47 0790 I Sent message (id=01141877) to EM
16.01.2012 16:30:54 07B0 I Routing to EM: id=0114187E, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:30:54 078C I Sent message (id=0114187E) to EM
16.01.2012 16:31:14 07B0 I Routing to EM: id=01141892, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 16:31:14 0794 I Sent message (id=01141892) to EM
16.01.2012 16:45:41 07B0 I Routing to EM: id=01141BF5, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:45:41 079C I Sent message (id=01141BF5) to EM
16.01.2012 16:45:50 07B0 I Routing to EM: id=01141BFE, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:45:50 0798 I Sent message (id=01141BFE) to EM
16.01.2012 16:45:54 07B0 I Routing to EM: id=01141C02, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 16:45:54 07A4 I Sent message (id=01141C02) to EM
16.01.2012 16:46:14 07B0 I Routing to EM: id=01141C16, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 16:46:14 07A0 I Sent message (id=01141C16) to EM
16.01.2012 16:51:37 06A4 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 9, max number of user ports 15360
16.01.2012 17:00:41 07B0 I Routing to EM: id=01141F79, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:00:41 07A8 I Sent message (id=01141F79) to EM
16.01.2012 17:00:48 07B0 I Routing to EM: id=01141F80, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:00:48 0790 I Sent message (id=01141F80) to EM
16.01.2012 17:01:08 07B0 I Routing to EM: id=01141F94, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 17:01:08 078C I Sent message (id=01141F94) to EM
16.01.2012 17:01:14 07B0 I Routing to EM: id=01141F9A, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:01:14 0794 I Sent message (id=01141F9A) to EM
16.01.2012 17:01:34 07B0 I Routing to EM: id=01141FAE, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 17:01:34 079C I Sent message (id=01141FAE) to EM
16.01.2012 17:15:41 07B0 I Routing to EM: id=011422FD, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:15:41 0798 I Sent message (id=011422FD) to EM
16.01.2012 17:15:49 07B0 I Routing to EM: id=01142305, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:15:49 07A4 I Sent message (id=01142305) to EM
16.01.2012 17:15:53 07B0 I Routing to EM: id=01142309, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:15:53 07A0 I Sent message (id=01142309) to EM
16.01.2012 17:16:13 07B0 I Routing to EM: id=0114231D, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
16.01.2012 17:16:13 07A8 I Sent message (id=0114231D) to EM
16.01.2012 17:30:41 07B0 I Routing to EM: id=01142681, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:30:41 0790 I Sent message (id=01142681) to EM
16.01.2012 17:30:50 07B0 I Routing to EM: id=0114268A, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:30:50 078C I Sent message (id=0114268A) to EM
16.01.2012 17:31:01 07B0 I Routing to EM: id=01142695, origin=Router$SOPHOS.Agent, dest=EM, type=EM-EntityEvent
16.01.2012 17:31:01 0794 I Sent message (id=01142695) to EM
16.01.2012 17:31:21 07B0 I Routing to EM: id=011426A9, origin=Router$SOPHOS.Agent, dest=EM, type=EM-GetStatus-Reply
:20897
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