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Policy not applied / computer deployed but cannot connect

Pierre

Dear readers and helpers,

We have a double issue with our Sophos Enterprise console 5.

1. I see only 5 computer connected instead of around 120.

2. Computers do not receive policies for Anti-virus and HIPS but receive for Firewall policies.

Where should i start investigating?

Thanks in advance,

:20839


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  • 0

    Shortly after the snippet you posted there should be again the message about the logon (Logged on to parent router as Router$mitmngd01 ) and the subsequent failure when sending a message to the parent (E Failed to send message (id= ...)) - or rather, should not, but is. Can't say if there is a meaningful corresponding entry in the server's Router log but you should have a look. 

    Christian

    :20895
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  • 0

    Shortly after the snippet you posted there should be again the message about the logon (Logged on to parent router as Router$mitmngd01 ) and the subsequent failure when sending a message to the parent (E Failed to send message (id= ...)) - or rather, should not, but is. Can't say if there is a meaningful corresponding entry in the server's Router log but you should have a look. 

    Christian

    :20895
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