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Policy not applied / computer deployed but cannot connect

Pierre

Dear readers and helpers,

We have a double issue with our Sophos Enterprise console 5.

1. I see only 5 computer connected instead of around 120.

2. Computers do not receive policies for Anti-virus and HIPS but receive for Firewall policies.

Where should i start investigating?

Thanks in advance,

:20839


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  • 0

    I cleaned as asked the envelopes folder on a client. No luck the computer is still disconnected.

    Clients logs after the clean up :

    16.01.2012 15:42:25 0848 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20120116-114225.log
    16.01.2012 15:42:25 0848 I Sophos Messaging Router 3.4.0.2209 starting...
    16.01.2012 15:42:25 0848 I Setting ACE_FD_SETSIZE to 138
    16.01.2012 15:42:25 0848 I Initializing CORBA...
    16.01.2012 15:42:25 0848 I Setting connection cache limit to 10
    16.01.2012 15:42:25 0848 I Creating ORB runner with 4 threads
    16.01.2012 15:42:26 0848 I This computer is part of the domain DOMAIN
    16.01.2012 15:42:26 0848 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    16.01.2012 15:42:26 0848 E Unable to find service: ImR_Client_Adapter
    16.01.2012 15:42:26 0848 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000e0000003139322e3136382e312e3136350001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100a100004f415401000000140000000100a1000100010000000000090101000000000014000000080000000100a60086000220
    16.01.2012 15:42:26 0848 I Successfully validated this router's IOR
    16.01.2012 15:42:26 0848 I Reading router table file
    16.01.2012 15:42:26 0848 I Host name: mitmngd01
    16.01.2012 15:42:26 0848 I Local IP addresses: 192.168.1.165 
    16.01.2012 15:42:26 0848 I Resolved name: mitmngd01.domain.local
    16.01.2012 15:42:26 0848 I Resolved alias/es: 
    16.01.2012 15:42:26 0848 I Resolved IP addresses: 192.168.1.165 
    16.01.2012 15:42:26 0848 I Resolved reverse names/aliases: mitmngd01.domain.local 
    16.01.2012 15:42:26 0848 I Waiting for messages...
    16.01.2012 15:42:26 2314 I Getting parent router IOR from 192.168.1.41:8192
    16.01.2012 15:42:26 0848 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 11, max number of user ports 15360
    16.01.2012 15:45:28 1DFC I Writing router table file
    16.01.2012 15:45:28 1DFC I Registered client Agent
    16.01.2012 15:45:28 21D4 I Routing to Agent: id=03140DD8, origin=Router$mitmngd01:9078, dest=Router$mitmngd01:9078.Agent, type=EM-ClientRegistered
    16.01.2012 15:45:29 2134 I Client::LogonPushPush() successfully called back to client
    16.01.2012 15:45:29 2134 I Logged on Agent as a client
    16.01.2012 15:45:29 21D4 I Routing to Agent: id=01140DD9, origin=Router$mitmngd01:9078, dest=Router$mitmngd01:9078.Agent, type=EM-ClientLogon
    16.01.2012 15:45:29 0FC4 I Sent message (id=03140DD8) to Agent
    16.01.2012 15:45:29 0FC4 I Sent message (id=01140DD9) to Agent
    16.01.2012 15:45:49 21D4 I Routing to parent: id=01140DED, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-GetStatus-Reply
    Any idea on the next move ?
    :20893
Reply
  • 0

    I cleaned as asked the envelopes folder on a client. No luck the computer is still disconnected.

    Clients logs after the clean up :

    16.01.2012 15:42:25 0848 I SOF: C:\ProgramData/Sophos/Remote Management System/3/Router/Logs/Router-20120116-114225.log
    16.01.2012 15:42:25 0848 I Sophos Messaging Router 3.4.0.2209 starting...
    16.01.2012 15:42:25 0848 I Setting ACE_FD_SETSIZE to 138
    16.01.2012 15:42:25 0848 I Initializing CORBA...
    16.01.2012 15:42:25 0848 I Setting connection cache limit to 10
    16.01.2012 15:42:25 0848 I Creating ORB runner with 4 threads
    16.01.2012 15:42:26 0848 I This computer is part of the domain DOMAIN
    16.01.2012 15:42:26 0848 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    16.01.2012 15:42:26 0848 E Unable to find service: ImR_Client_Adapter
    16.01.2012 15:42:26 0848 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000e0000003139322e3136382e312e3136350001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f757465720000000300000000000000080000000100a100004f415401000000140000000100a1000100010000000000090101000000000014000000080000000100a60086000220
    16.01.2012 15:42:26 0848 I Successfully validated this router's IOR
    16.01.2012 15:42:26 0848 I Reading router table file
    16.01.2012 15:42:26 0848 I Host name: mitmngd01
    16.01.2012 15:42:26 0848 I Local IP addresses: 192.168.1.165 
    16.01.2012 15:42:26 0848 I Resolved name: mitmngd01.domain.local
    16.01.2012 15:42:26 0848 I Resolved alias/es: 
    16.01.2012 15:42:26 0848 I Resolved IP addresses: 192.168.1.165 
    16.01.2012 15:42:26 0848 I Resolved reverse names/aliases: mitmngd01.domain.local 
    16.01.2012 15:42:26 0848 I Waiting for messages...
    16.01.2012 15:42:26 2314 I Getting parent router IOR from 192.168.1.41:8192
    16.01.2012 15:42:26 0848 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 11, max number of user ports 15360
    16.01.2012 15:45:28 1DFC I Writing router table file
    16.01.2012 15:45:28 1DFC I Registered client Agent
    16.01.2012 15:45:28 21D4 I Routing to Agent: id=03140DD8, origin=Router$mitmngd01:9078, dest=Router$mitmngd01:9078.Agent, type=EM-ClientRegistered
    16.01.2012 15:45:29 2134 I Client::LogonPushPush() successfully called back to client
    16.01.2012 15:45:29 2134 I Logged on Agent as a client
    16.01.2012 15:45:29 21D4 I Routing to Agent: id=01140DD9, origin=Router$mitmngd01:9078, dest=Router$mitmngd01:9078.Agent, type=EM-ClientLogon
    16.01.2012 15:45:29 0FC4 I Sent message (id=03140DD8) to Agent
    16.01.2012 15:45:29 0FC4 I Sent message (id=01140DD9) to Agent
    16.01.2012 15:45:49 21D4 I Routing to parent: id=01140DED, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-GetStatus-Reply
    Any idea on the next move ?
    :20893
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