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Policy not applied / computer deployed but cannot connect

Pierre

Dear readers and helpers,

We have a double issue with our Sophos Enterprise console 5.

1. I see only 5 computer connected instead of around 120.

2. Computers do not receive policies for Anti-virus and HIPS but receive for Firewall policies.

Where should i start investigating?

Thanks in advance,

:20839


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  • 0

    Enough in terms of relevant lines, yes (these are from the following day, right)? So the client can log on (therefore it should appear briefly as connected), receives some policies but subsequently encounters a problem when sending its status to the server (0B90 E Failed to send message (id=01115303) because of unknown exception, adding message back to queue ).

    There should be a corresponding entry in the server's log (but it might have already wrapped after two days and be no longer available - in which case just try to recreate the problem).

    On the client - are there any (many) files (xxxxxxxx.msg) in the ...\Remote Management System\3\Router\Envelopes folder? It might be worth a try to clear them (please see 63588 and 16336).

    Christian

    :20883
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  • 0

    Enough in terms of relevant lines, yes (these are from the following day, right)? So the client can log on (therefore it should appear briefly as connected), receives some policies but subsequently encounters a problem when sending its status to the server (0B90 E Failed to send message (id=01115303) because of unknown exception, adding message back to queue ).

    There should be a corresponding entry in the server's log (but it might have already wrapped after two days and be no longer available - in which case just try to recreate the problem).

    On the client - are there any (many) files (xxxxxxxx.msg) in the ...\Remote Management System\3\Router\Envelopes folder? It might be worth a try to clear them (please see 63588 and 16336).

    Christian

    :20883
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