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Policy not applied / computer deployed but cannot connect

Pierre

Dear readers and helpers,

We have a double issue with our Sophos Enterprise console 5.

1. I see only 5 computer connected instead of around 120.

2. Computers do not receive policies for Anti-virus and HIPS but receive for Firewall policies.

Where should i start investigating?

Thanks in advance,

:20839


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Parents
  • 0

    No worries Christian.

    Is this enough below ?

    14.01.2012 14:03:24 0BA4 I Successfully validated parent router's IOR
    14.01.2012 14:03:24 0BA4 I Accessing parent
    14.01.2012 14:03:24 0BA4 I Parent is Router$SOPHOS
    14.01.2012 14:03:24 0BA4 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    14.01.2012 14:03:24 0BA4 I RouterTableEntry state (router, logging on): Router$SOPHOS is passive consumer, passive supplier
    14.01.2012 14:03:24 0BA4 I Logged on to parent router as Router$mitmngd01:9078
    14.01.2012 14:03:24 0BA4 I This computer is part of the domain DOMAIN
    14.01.2012 14:03:24 0B94 I Routing to Agent: id=4B0FE774, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
    14.01.2012 14:03:24 0B88 I Sent message (id=010FE66A) to Router$SOPHOS
    14.01.2012 14:03:24 0B94 I Routing to Agent: id=070FED5E, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
    14.01.2012 14:03:24 0B88 I Sent message (id=010FE6E1) to Router$SOPHOS
    14.01.2012 14:03:24 0B94 I Routing to Agent: id=4B0FEDD7, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
    14.01.2012 14:03:24 0B88 I Sent message (id=010FF445) to Router$SOPHOS
    14.01.2012 14:03:24 0B94 I Routing to Agent: id=4B0FEE62, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
    14.01.2012 14:03:24 0B94 I Routing to Agent: id=010FEEB5, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
    14.01.2012 14:03:25 0B88 I Sent message (id=0110B4C6) to Router$SOPHOS
    14.01.2012 14:03:25 0B88 I Sent message (id=0110DC89) to Router$SOPHOS
    14.01.2012 14:03:25 0B88 I Sent message (id=011129DF) to Router$SOPHOS
    14.01.2012 14:03:25 0B88 I Sent message (id=0111445A) to Router$SOPHOS
    14.01.2012 14:03:25 0B8C I Sent message (id=4B0FE774) to Agent
    14.01.2012 14:03:25 0B8C I Sent message (id=070FED5E) to Agent
    14.01.2012 14:03:25 0B8C I Sent message (id=4B0FEDD7) to Agent
    14.01.2012 14:03:25 0B8C I Sent message (id=4B0FEE62) to Agent
    14.01.2012 14:03:25 0B8C I Sent message (id=010FEEB5) to Agent
    14.01.2012 14:03:47 0B94 I Routing to parent: id=01115303, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-GetStatus-Reply
    14.01.2012 14:04:12 0B94 I Routing to parent: id=0111531C, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-GetStatus-Reply
    14.01.2012 14:07:23 0B94 I Routing to parent: id=011153DB, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-EntityEvent
    14.01.2012 14:09:28 0B90 E Failed to send message (id=01115303) because of unknown exception, adding message back to queue
    14.01.2012 14:09:28 0B90 E Failed to send messages, logging Router$SOPHOS off
    14.01.2012 14:09:28 0B90 E SenderWorker: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
    OMG minor code (2), described as '*unknown description*', completed = NO
     
    :20881
Reply
  • 0

    No worries Christian.

    Is this enough below ?

    14.01.2012 14:03:24 0BA4 I Successfully validated parent router's IOR
    14.01.2012 14:03:24 0BA4 I Accessing parent
    14.01.2012 14:03:24 0BA4 I Parent is Router$SOPHOS
    14.01.2012 14:03:24 0BA4 I RouterTableEntry::LogonToParentRouter() - logging on as active consumer
    14.01.2012 14:03:24 0BA4 I RouterTableEntry state (router, logging on): Router$SOPHOS is passive consumer, passive supplier
    14.01.2012 14:03:24 0BA4 I Logged on to parent router as Router$mitmngd01:9078
    14.01.2012 14:03:24 0BA4 I This computer is part of the domain DOMAIN
    14.01.2012 14:03:24 0B94 I Routing to Agent: id=4B0FE774, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
    14.01.2012 14:03:24 0B88 I Sent message (id=010FE66A) to Router$SOPHOS
    14.01.2012 14:03:24 0B94 I Routing to Agent: id=070FED5E, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
    14.01.2012 14:03:24 0B88 I Sent message (id=010FE6E1) to Router$SOPHOS
    14.01.2012 14:03:24 0B94 I Routing to Agent: id=4B0FEDD7, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
    14.01.2012 14:03:24 0B88 I Sent message (id=010FF445) to Router$SOPHOS
    14.01.2012 14:03:24 0B94 I Routing to Agent: id=4B0FEE62, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
    14.01.2012 14:03:24 0B94 I Routing to Agent: id=010FEEB5, origin=Router$SOPHOS.EM, dest=Router$mitmngd01:9078.Agent, type=EM-SetConfiguration
    14.01.2012 14:03:25 0B88 I Sent message (id=0110B4C6) to Router$SOPHOS
    14.01.2012 14:03:25 0B88 I Sent message (id=0110DC89) to Router$SOPHOS
    14.01.2012 14:03:25 0B88 I Sent message (id=011129DF) to Router$SOPHOS
    14.01.2012 14:03:25 0B88 I Sent message (id=0111445A) to Router$SOPHOS
    14.01.2012 14:03:25 0B8C I Sent message (id=4B0FE774) to Agent
    14.01.2012 14:03:25 0B8C I Sent message (id=070FED5E) to Agent
    14.01.2012 14:03:25 0B8C I Sent message (id=4B0FEDD7) to Agent
    14.01.2012 14:03:25 0B8C I Sent message (id=4B0FEE62) to Agent
    14.01.2012 14:03:25 0B8C I Sent message (id=010FEEB5) to Agent
    14.01.2012 14:03:47 0B94 I Routing to parent: id=01115303, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-GetStatus-Reply
    14.01.2012 14:04:12 0B94 I Routing to parent: id=0111531C, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-GetStatus-Reply
    14.01.2012 14:07:23 0B94 I Routing to parent: id=011153DB, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-EntityEvent
    14.01.2012 14:09:28 0B90 E Failed to send message (id=01115303) because of unknown exception, adding message back to queue
    14.01.2012 14:09:28 0B90 E Failed to send messages, logging Router$SOPHOS off
    14.01.2012 14:09:28 0B90 E SenderWorker: Caught CORBA system exception, ID 'IDL:omg.org/CORBA/TRANSIENT:1.0'
    OMG minor code (2), described as '*unknown description*', completed = NO
     
    :20881
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