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Policy not applied / computer deployed but cannot connect

Pierre

Dear readers and helpers,

We have a double issue with our Sophos Enterprise console 5.

1. I see only 5 computer connected instead of around 120.

2. Computers do not receive policies for Anti-virus and HIPS but receive for Firewall policies.

Where should i start investigating?

Thanks in advance,

:20839


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  • 0

    Yes it was from the server.

    Here from one client :

    13.01.2012 13:02:05 0AB4 I Sophos Messaging Router 3.4.0.2209 starting...
    13.01.2012 13:02:05 0AB4 I Setting ACE_FD_SETSIZE to 138
    13.01.2012 13:02:05 0AB4 I Initializing CORBA...
    13.01.2012 13:02:06 0AB4 I Setting connection cache limit to 10
    13.01.2012 13:02:06 0AB4 I Creating ORB runner with 4 threads
    13.01.2012 13:02:06 0AB4 I This computer is part of the domain DOMAIN
    13.01.2012 13:02:06 0AB4 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    13.01.2012 13:02:06 0AB4 E Unable to find service: ImR_Client_Adapter
    13.01.2012 13:02:06 0AB4 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000e0000003139322e3136382e312e3134310001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f7574657200000003000000000000000800000001008c00004f4154010000001400000001008c000100010000000000090101000000000014000000080000000100a60086000220
    13.01.2012 13:02:06 0AB4 I Successfully validated this router's IOR
    13.01.2012 13:02:06 0AB4 I Reading router table file
    13.01.2012 13:02:06 0AB4 I Host name: mitmngd01
    13.01.2012 13:02:06 0AB4 I Local IP addresses: 192.168.1.141 
    13.01.2012 13:02:06 0AB4 I Resolved name: mitmngd01.domain.local
    13.01.2012 13:02:06 0AB4 I Resolved alias/es: 
    13.01.2012 13:02:06 0AB4 I Resolved IP addresses: 192.168.1.141 
    13.01.2012 13:02:06 0AB4 I Resolved reverse names/aliases: mitmngd01.domain.local
    13.01.2012 13:02:06 0AB4 I Waiting for messages...
    13.01.2012 13:02:06 0AB4 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 6, max number of user ports 15360
    13.01.2012 13:02:06 0B94 I Routing to parent: id=010FE66A, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-EntityEvent
    13.01.2012 13:02:06 0B94 I Routing to parent: id=010FE6E1, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-EntityEvent
    13.01.2012 13:02:06 0B94 I Routing to parent: id=010FED83, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-GetStatus-Reply
    13.01.2012 13:02:06 0B94 I Routing to Agent: id=010FF2D3, origin=Router$mitmngd01:9078, dest=Router$mitmngd01:9078.Agent, type=EM-ClientLogoff
    13.01.2012 13:02:06 0BA4 I Getting parent router IOR from 192.168.1.41:8192
    13.01.2012 13:02:12 0AF8 I Client::LogonPushPush() successfully called back to client
    13.01.2012 13:02:12 0AF8 I Logged on Agent as a client
    I just changed the domain in this copy of the logs.
    Thanks in advance
    :20873
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  • 0

    Yes it was from the server.

    Here from one client :

    13.01.2012 13:02:05 0AB4 I Sophos Messaging Router 3.4.0.2209 starting...
    13.01.2012 13:02:05 0AB4 I Setting ACE_FD_SETSIZE to 138
    13.01.2012 13:02:05 0AB4 I Initializing CORBA...
    13.01.2012 13:02:06 0AB4 I Setting connection cache limit to 10
    13.01.2012 13:02:06 0AB4 I Creating ORB runner with 4 threads
    13.01.2012 13:02:06 0AB4 I This computer is part of the domain DOMAIN
    13.01.2012 13:02:06 0AB4 E ACE_DLL::open failed for TAO_ImR_Client: Error: check log for details.
    13.01.2012 13:02:06 0AB4 E Unable to find service: ImR_Client_Adapter
    13.01.2012 13:02:06 0AB4 I This router's IOR:
    IOR:010000002600000049444c3a536f70686f734d6573736167696e672f4d657373616765526f757465723a312e300000000100000000000000a0000000010102000e0000003139322e3136382e312e3134310001204100000014010f004e5550000000210000000001000000526f6f74504f4100526f7574657250657273697374656e740003000000010000004d657373616765526f7574657200000003000000000000000800000001008c00004f4154010000001400000001008c000100010000000000090101000000000014000000080000000100a60086000220
    13.01.2012 13:02:06 0AB4 I Successfully validated this router's IOR
    13.01.2012 13:02:06 0AB4 I Reading router table file
    13.01.2012 13:02:06 0AB4 I Host name: mitmngd01
    13.01.2012 13:02:06 0AB4 I Local IP addresses: 192.168.1.141 
    13.01.2012 13:02:06 0AB4 I Resolved name: mitmngd01.domain.local
    13.01.2012 13:02:06 0AB4 I Resolved alias/es: 
    13.01.2012 13:02:06 0AB4 I Resolved IP addresses: 192.168.1.141 
    13.01.2012 13:02:06 0AB4 I Resolved reverse names/aliases: mitmngd01.domain.local
    13.01.2012 13:02:06 0AB4 I Waiting for messages...
    13.01.2012 13:02:06 0AB4 I RouterSystemCheck::onInfoPortsUsed() - number of user ports 6, max number of user ports 15360
    13.01.2012 13:02:06 0B94 I Routing to parent: id=010FE66A, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-EntityEvent
    13.01.2012 13:02:06 0B94 I Routing to parent: id=010FE6E1, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-EntityEvent
    13.01.2012 13:02:06 0B94 I Routing to parent: id=010FED83, origin=Router$mitmngd01:9078.Agent, dest=EM, type=EM-GetStatus-Reply
    13.01.2012 13:02:06 0B94 I Routing to Agent: id=010FF2D3, origin=Router$mitmngd01:9078, dest=Router$mitmngd01:9078.Agent, type=EM-ClientLogoff
    13.01.2012 13:02:06 0BA4 I Getting parent router IOR from 192.168.1.41:8192
    13.01.2012 13:02:12 0AF8 I Client::LogonPushPush() successfully called back to client
    13.01.2012 13:02:12 0AF8 I Logged on Agent as a client
    I just changed the domain in this copy of the logs.
    Thanks in advance
    :20873
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