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Policy not applied / computer deployed but cannot connect

Pierre

Dear readers and helpers,

We have a double issue with our Sophos Enterprise console 5.

1. I see only 5 computer connected instead of around 120.

2. Computers do not receive policies for Anti-virus and HIPS but receive for Firewall policies.

Where should i start investigating?

Thanks in advance,

:20839


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  • 0
    Hello Pierre,

    this is from the server?
    Same part of the log including the lines where it mentions the "parent" from a client which can't connect will probably tell more. From the same client's Windows\Temp the ClientMRInit......txt log has perhaps some useful information. And - you should run the Network Communication Report (from the Start menu, Sophos).
    Sorry for the terse reply - these "smart" devices don't lend themselves to detailed posts ;)

    Christian
    :20867
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  • 0
    Hello Pierre,

    this is from the server?
    Same part of the log including the lines where it mentions the "parent" from a client which can't connect will probably tell more. From the same client's Windows\Temp the ClientMRInit......txt log has perhaps some useful information. And - you should run the Network Communication Report (from the Start menu, Sophos).
    Sorry for the terse reply - these "smart" devices don't lend themselves to detailed posts ;)

    Christian
    :20867
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