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Policy not applied / computer deployed but cannot connect

Pierre

Dear readers and helpers,

We have a double issue with our Sophos Enterprise console 5.

1. I see only 5 computer connected instead of around 120.

2. Computers do not receive policies for Anti-virus and HIPS but receive for Firewall policies.

Where should i start investigating?

Thanks in advance,

:20839


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    Hello Pierre,

    it could have been this someone else :smileywink:. You probably don't know if any changes have been made. 

    I'd take a look at the router logs ([%Alluserprofile%\Application Data\|%ProgramData%]\Sophos\Remote Management System\3\Router\Logs\ ) on a client, please post the next 20 or so lines after Sophos Messaging Router 3.4.0.2209 starting...

    Christian

    :20851
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  • 0

    Hello Pierre,

    it could have been this someone else :smileywink:. You probably don't know if any changes have been made. 

    I'd take a look at the router logs ([%Alluserprofile%\Application Data\|%ProgramData%]\Sophos\Remote Management System\3\Router\Logs\ ) on a client, please post the next 20 or so lines after Sophos Messaging Router 3.4.0.2209 starting...

    Christian

    :20851
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