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Device control issues

Anth

Hi We've recently implemented device control to stop people writing to DVD's and memory sticks.  Device control in itself works fine, though we have to add a few exceptions here and there.

The problem is that alot of out DVD drives seem to be missing a 'device id' which means I could only allow the model accross the board rather than specific devices.

My question is has anyone seen this before? It a sophos issue or a problem with our DVD drives? I'm going to presume that its a problem with the DVD/Firmware though thought Id ask here to see if anyone has the same issue?

Thanks

Anth

:24303


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    Hi Anth,

    Unfortunately there are a number of devices out there without a deviceID so therefore the Sophos software can only handle these devices by device model as you have experienced.

    If you find the device has a deviceID by following the article posted by Sandy but that this deviceID is not reported please speak to Sophos support.

    Regards 

    A_K

    :24321
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  • 0

    Hi Anth,

    Unfortunately there are a number of devices out there without a deviceID so therefore the Sophos software can only handle these devices by device model as you have experienced.

    If you find the device has a deviceID by following the article posted by Sandy but that this deviceID is not reported please speak to Sophos support.

    Regards 

    A_K

    :24321
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