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HELP! Migration to new Server & Upgrade SEC 4.0.x to 5.x

HendraBozzie

Hi, My Name is Hendra and I am from Indonesian, I am having problems regarding migration to a new server and upgraded.

My customers are already using Sophos Enterprise Console for 898 user since 2009, they are still using the old version (4.0.2362) and intends to be on the upgrade to the latest version v.5.1 and simultaneously move / migration to the new server.

Details for SEC 4.0 server:
- Windows Server 2003 R2 Standard Edition SP2 (32 bit)
- Intel Xeon
- 2GB of RAM
- 20GB Disk capacity
- SQL 2005 Express



Details of SEC 4.0 is installed:
The SEC does not install on drive C: \ but in Drive D: \, but it does not all installed on drive D: \, including:
- "D: \ Program Files \ Sophos \ xxx"

- "D: \ SophosUpdates" (Warehouse share folder)
- "D: \ Temp"
- "C: \ Documents and Settings \ All Users \ Application Data \ Sophos"

  1. Sophos Endpoint Security & 10.0
  2. Using WebCID to enable update Endpoint
  3. There are two Child SUM
  4. NAC Manager is enabled

New server:
- Windows Server 2008 R2 x64 Enterprise
- Intel Xeon
- 4GB of RAM
- 100GB Disk

I've followed the migration to the new server http://www.sophos.com/en-us/support/documentation/enterprise-console.aspx, but I was having problems and fail when restore the database on the new server.

Some I want to ask:

  1. Is the old server needs to first upgrade to version 5.x?
  2. Regarding the old SEC Server installer folder on drive D: \, is on the new server should also be installed on drive D: \?
  3. Many client with an error status, such as

       - Differ policy,
       - Offline status,
       - Out of date protection
       - Auto update from server error

Any suggestions and other ways to solve it?

Thank's
Regards,

Hendra

:38897


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  • 0

    Hello Hendra,

    first of all, kudos for your detailed description (but some important details are missing).

    The latest version is 5.2 but you can only upgrade from 5.x.

    Which version did you install on the new server (and is the server 2008 R2 SP1)?

    Many client with an error status

    ... that hasn't been sufficiently dealt with, I assume. I might be wrong but it sounds like the existing installation has been somewhat "neglected" :smileywink:. If this is indeed the case you should contemplate building from scratch. Of course it depends on the amount of configuration done, whether it is worth to be migrated at all and whether the client history is required or not. Are there multiple sites or what is the reason for the two child SUMs?

    650 clients is not that much and it's not a complex group structure as far as I can see. While perhaps a little tedious the time required to recreate it on a new installation is probably less than the migration effort. Looks like there's a fair amount of clients gone or never protected - about one third.

    As for the install location - unless there is a very good reason to have it somewhere else you should use the defaults and the system drive. No need to use the same as on the old server - the database (to be exact, the location of the data files) is an exception if you intend to export/import it.

    Can't say anything about NAC though (guess it's NAC Basic which comes with SEC). But there as well it might be less effort to start from scratch.

    Last but not least, I see a SEC 4.7 folder - from an intended migration which has never been conducted?

    Christian

    :38901
Reply
  • 0

    Hello Hendra,

    first of all, kudos for your detailed description (but some important details are missing).

    The latest version is 5.2 but you can only upgrade from 5.x.

    Which version did you install on the new server (and is the server 2008 R2 SP1)?

    Many client with an error status

    ... that hasn't been sufficiently dealt with, I assume. I might be wrong but it sounds like the existing installation has been somewhat "neglected" :smileywink:. If this is indeed the case you should contemplate building from scratch. Of course it depends on the amount of configuration done, whether it is worth to be migrated at all and whether the client history is required or not. Are there multiple sites or what is the reason for the two child SUMs?

    650 clients is not that much and it's not a complex group structure as far as I can see. While perhaps a little tedious the time required to recreate it on a new installation is probably less than the migration effort. Looks like there's a fair amount of clients gone or never protected - about one third.

    As for the install location - unless there is a very good reason to have it somewhere else you should use the defaults and the system drive. No need to use the same as on the old server - the database (to be exact, the location of the data files) is an exception if you intend to export/import it.

    Can't say anything about NAC though (guess it's NAC Basic which comes with SEC). But there as well it might be less effort to start from scratch.

    Last but not least, I see a SEC 4.7 folder - from an intended migration which has never been conducted?

    Christian

    :38901
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