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Specified Credentials Are Invalid during Protect Computer Wizard (Ent Console)

Hi all. New Sophos Enterprise installation. The software has successfully been installed and the user accounts created per the documentation. At this point I'm in the policy testing phase: Started the Protect Computer Wizard and it works fine up to the point where it asks for credentials to use to install the software. At this point when I attempt to enter ad\sophosupdatemgr & it's password, I receive the error: The specified credentials are invalid. -SophosUpdateMgr exists as a AD & local account. Password has been verified -I can login to the server using the SophosUpdateMgr account -I can get past the screen by using my personal credentials (I'm part of the administrators group) -If I use another AD account that is not part of the administrators group I can move forward -SophosUpdateMgr has read permissions to the share drive as well At this point I can't find out WHAT I missed to give SophosUpdateMgr the correct permissions. Is there a group I need to add somewhere? I'm sure this is something simple that I'm just overlooking, but I'd really appreciate any help folks can give me. Thanks Jon
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  • Thanks for the response. I'm still a bit confused, I think. In the Protect Wizard dialouge, the username/password is NOT for the SophosUpdateMgr account? It should be for an account that has administrative rights to the client/desktop computer (ie, DesktopTech or something)?
    :40217
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  • Thanks for the response. I'm still a bit confused, I think. In the Protect Wizard dialouge, the username/password is NOT for the SophosUpdateMgr account? It should be for an account that has administrative rights to the client/desktop computer (ie, DesktopTech or something)?
    :40217
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