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updating failed

Hi all,

Installed Sophos last week, but since the start it is not able to update.

Hope you can help me and tell me what to do?

Thanks in advance.

The information stated under "view updating log" is as follows:

Time: 29-11-2013 8:57:03 Message: AutoUpdate finished Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:02 Message: Downloading phase completed Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:02 Message: ERROR:   Could not find a source for updated packages Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:01 Message: ERROR:   Download of Sophos AutoUpdate failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:00 Message: Downloading product Sophos AutoUpdate from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:59 Message: ERROR:   Download of SAVXP failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:59 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:58 Message: ***************          Sophos AutoUpdate started          *************** Module: ALUpdate Process ID: 5336 Thread ID: 4640

:45559


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  • Hello pieter,

    ah, %ProgramData% is a hidden folder. There are several ways. Open an explorer window and just type the path  %ProgramData%\Sophos\AutoUpdate in the address bar and press enter. This should take you to the desired location.

    Christian

    :46055
Reply
  • Hello pieter,

    ah, %ProgramData% is a hidden folder. There are several ways. Open an explorer window and just type the path  %ProgramData%\Sophos\AutoUpdate in the address bar and press enter. This should take you to the desired location.

    Christian

    :46055
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