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updating failed

pieter

Hi all,

Installed Sophos last week, but since the start it is not able to update.

Hope you can help me and tell me what to do?

Thanks in advance.

The information stated under "view updating log" is as follows:

Time: 29-11-2013 8:57:03 Message: AutoUpdate finished Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:02 Message: Downloading phase completed Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:02 Message: ERROR:   Could not find a source for updated packages Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:01 Message: ERROR:   Download of Sophos AutoUpdate failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:00 Message: Downloading product Sophos AutoUpdate from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:59 Message: ERROR:   Download of SAVXP failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:59 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:58 Message: ***************          Sophos AutoUpdate started          *************** Module: ALUpdate Process ID: 5336 Thread ID: 4640

:45559


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  • 0

    Hello Christian,

    Guess that is my problem, I can't find the ALUpdate logs, tried to search on my computer for  %ProgramData%\Sophos\AutoUpdate\Logs\ (and also searched in the sophos maps on my computer)

    Any suggestions how else I can find this? (in computer dummy language please)

    Only thing I could find was:

    C:\Users\Pieter\AppData\Local\Sophos\Sophos Anti-Virus\logs

    That was the error code I sent you in the previous message.

    regards,

    Pieter

    :46051
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  • 0

    Hello Christian,

    Guess that is my problem, I can't find the ALUpdate logs, tried to search on my computer for  %ProgramData%\Sophos\AutoUpdate\Logs\ (and also searched in the sophos maps on my computer)

    Any suggestions how else I can find this? (in computer dummy language please)

    Only thing I could find was:

    C:\Users\Pieter\AppData\Local\Sophos\Sophos Anti-Virus\logs

    That was the error code I sent you in the previous message.

    regards,

    Pieter

    :46051
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