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updating failed

Hi all,

Installed Sophos last week, but since the start it is not able to update.

Hope you can help me and tell me what to do?

Thanks in advance.

The information stated under "view updating log" is as follows:

Time: 29-11-2013 8:57:03 Message: AutoUpdate finished Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:02 Message: Downloading phase completed Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:02 Message: ERROR:   Could not find a source for updated packages Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:01 Message: ERROR:   Download of Sophos AutoUpdate failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:00 Message: Downloading product Sophos AutoUpdate from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:59 Message: ERROR:   Download of SAVXP failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:59 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:58 Message: ***************          Sophos AutoUpdate started          *************** Module: ALUpdate Process ID: 5336 Thread ID: 4640

:45559


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  • Hello Christian,

    How can I find the ALUpdate logs (and/or the info you need to solve this?

    And here the full info regarding the SAV interface error:

    20131123 085511 Scan 'Scan my computer' started.
    20131123 100159 Scanning "C:\Users\Pieter\Documents\Maartje\Voor later...docx" returned SAV Interface error 0xa0040212: The file is encrypted.
    20131123 100619 Scan 'Scan my computer' paused.
    20131123 100621 Scan 'Scan my computer' aborted.
    20131123 100621 Summary of results for scan 'Scan my computer':
      Items scanned: 109919
      Errors: 1
      Items quarantined: 0
      Items dealt with: 0

    Regards,

    Pieter

    :46037
Reply
  • Hello Christian,

    How can I find the ALUpdate logs (and/or the info you need to solve this?

    And here the full info regarding the SAV interface error:

    20131123 085511 Scan 'Scan my computer' started.
    20131123 100159 Scanning "C:\Users\Pieter\Documents\Maartje\Voor later...docx" returned SAV Interface error 0xa0040212: The file is encrypted.
    20131123 100619 Scan 'Scan my computer' paused.
    20131123 100621 Scan 'Scan my computer' aborted.
    20131123 100621 Summary of results for scan 'Scan my computer':
      Items scanned: 109919
      Errors: 1
      Items quarantined: 0
      Items dealt with: 0

    Regards,

    Pieter

    :46037
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