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updating failed

pieter

Hi all,

Installed Sophos last week, but since the start it is not able to update.

Hope you can help me and tell me what to do?

Thanks in advance.

The information stated under "view updating log" is as follows:

Time: 29-11-2013 8:57:03 Message: AutoUpdate finished Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:02 Message: Downloading phase completed Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:02 Message: ERROR:   Could not find a source for updated packages Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:01 Message: ERROR:   Download of Sophos AutoUpdate failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:00 Message: Downloading product Sophos AutoUpdate from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:59 Message: ERROR:   Download of SAVXP failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:59 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:58 Message: ***************          Sophos AutoUpdate started          *************** Module: ALUpdate Process ID: 5336 Thread ID: 4640

:45559


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  • 0

    Hello pieter,

    Credentials were supplied via my employer

    again, the details of the failure are in the updating (ALUpdate...) log, not the AV (SAV.txt) or another log under Sophos Anti-Virus.

    Returned SAV interface error 0xa0040

    This seems to be a different issue, it is related to scanning (probably Scan my computer) but hard to say what the problem is as some digits from the error code as well as the location are missing. For this please post the lines between Scan started and Scan aborted.  

    Christian

    :46023
Reply
  • 0

    Hello pieter,

    Credentials were supplied via my employer

    again, the details of the failure are in the updating (ALUpdate...) log, not the AV (SAV.txt) or another log under Sophos Anti-Virus.

    Returned SAV interface error 0xa0040

    This seems to be a different issue, it is related to scanning (probably Scan my computer) but hard to say what the problem is as some digits from the error code as well as the location are missing. For this please post the lines between Scan started and Scan aborted.  

    Christian

    :46023
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