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updating failed

pieter

Hi all,

Installed Sophos last week, but since the start it is not able to update.

Hope you can help me and tell me what to do?

Thanks in advance.

The information stated under "view updating log" is as follows:

Time: 29-11-2013 8:57:03 Message: AutoUpdate finished Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:02 Message: Downloading phase completed Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:02 Message: ERROR:   Could not find a source for updated packages Module: ALUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:01 Message: ERROR:   Download of Sophos AutoUpdate failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:57:00 Message: Downloading product Sophos AutoUpdate from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:59 Message: ERROR:   Download of SAVXP failed from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:59 Message: Downloading product SAVXP from server Sophos Module: SDDSUpdate Process ID: 5336 Thread ID: 4640

Time: 29-11-2013 8:56:58 Message: ***************          Sophos AutoUpdate started          *************** Module: ALUpdate Process ID: 5336 Thread ID: 4640

:45559


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  • 0

    Hello Pieter,

    during the installation the credentials were accepted

    they are not used during install (you don't have to enter them) but when AutoUpdate checks for updates - that the check never succeeded suggests the credentials are incorrect). Did you download the installer from the Sophos website and how did you obtain the license credentials?

    The reason for the failure should be in the ALUpdate log (in %ProgramData%\Sophos\AutoUpdate\Logs\ - or %ProgramFiles% for XP).

    Christian

    :45565
Reply
  • 0

    Hello Pieter,

    during the installation the credentials were accepted

    they are not used during install (you don't have to enter them) but when AutoUpdate checks for updates - that the check never succeeded suggests the credentials are incorrect). Did you download the installer from the Sophos website and how did you obtain the license credentials?

    The reason for the failure should be in the ALUpdate log (in %ProgramData%\Sophos\AutoUpdate\Logs\ - or %ProgramFiles% for XP).

    Christian

    :45565
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