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No monthly update when updating directly through Sophos

Fabrice

Hello,

My first post :)

I have created a standalone installer package following KB below as some of our computers need to be installed by this way.

http://www.sophos.com/support/knowledgebase/article/67504.html

It is working fine...

Autoupdate location settings are:

* Primary update location = internal server

* Secondary update location = Sophos

We are using a message relay in our DMZ to collect information from our computers that are not always/often connected to our network.

However, i created the package in November 2011 and deployed it also in November 2011 on few computers for testing.

Updates are working well, communication with the management server through message relay, etc...

Since December, i noticed that all computers that are mainly updated from Sophos are displayed with 'Unknown' status in Sophos Console.

The detection data has not been updated to 4.72G (remains to 4.71G version) but IDEs count continue to increase.

I tried to delete status.xml file + force the update ==> same results.

Client version is 9.5.5

Is there a way to update Detection Data and Detection Engine when the main updates are provided by Sophos for some computers (due to budget constarints, we are not able to create a WebCID for the for moment)?

What is the impact to have Detection Data/Engine not updated and only IDEs detected?

Thanks by advance for your Help.

Regards,

Fabrice

:19425


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  • 0

    Hi again,

    I respond myself to one of my question regarding unknown status displayed in the console.

    I added a new 'Software Subscription' with Version 9.5.5 VDL4.71G and after the creation of the new fodler, the 'impacted' computers with unknown status change to Uptodate = YES.

    Still have this question, so:

    But my question is... what will launch the update of detection engine (what is the trigger event in the update process)?

    Perhaps, it is related to this:

    http://www.sophos.com/downloads/ide/

    It displays: 'The current web version is IDEs for SAV version 201111 (4.71)'

    Thanks.

    Regards,

    Fabrice

    :19455
Reply
  • 0

    Hi again,

    I respond myself to one of my question regarding unknown status displayed in the console.

    I added a new 'Software Subscription' with Version 9.5.5 VDL4.71G and after the creation of the new fodler, the 'impacted' computers with unknown status change to Uptodate = YES.

    Still have this question, so:

    But my question is... what will launch the update of detection engine (what is the trigger event in the update process)?

    Perhaps, it is related to this:

    http://www.sophos.com/downloads/ide/

    It displays: 'The current web version is IDEs for SAV version 201111 (4.71)'

    Thanks.

    Regards,

    Fabrice

    :19455
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