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No monthly update when updating directly through Sophos

Fabrice

Hello,

My first post :)

I have created a standalone installer package following KB below as some of our computers need to be installed by this way.

http://www.sophos.com/support/knowledgebase/article/67504.html

It is working fine...

Autoupdate location settings are:

* Primary update location = internal server

* Secondary update location = Sophos

We are using a message relay in our DMZ to collect information from our computers that are not always/often connected to our network.

However, i created the package in November 2011 and deployed it also in November 2011 on few computers for testing.

Updates are working well, communication with the management server through message relay, etc...

Since December, i noticed that all computers that are mainly updated from Sophos are displayed with 'Unknown' status in Sophos Console.

The detection data has not been updated to 4.72G (remains to 4.71G version) but IDEs count continue to increase.

I tried to delete status.xml file + force the update ==> same results.

Client version is 9.5.5

Is there a way to update Detection Data and Detection Engine when the main updates are provided by Sophos for some computers (due to budget constarints, we are not able to create a WebCID for the for moment)?

What is the impact to have Detection Data/Engine not updated and only IDEs detected?

Thanks by advance for your Help.

Regards,

Fabrice

:19425


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  • 0

    Thanks Christian for your response.

    However, i am not sure to fully understand this:

    Now I guess that clients updating from Sophos come last when the monthly updates are rolled out and they likely will get 4.72 soon

    I understand

    I have some test laptops that are continuing to update their IDEs files from Sophos but stay with previous detection engine. For the moment, i have this:

    Detection Data: 4.71G with 305 IDEs

    I understand why the status is unknown as there is no  correspondance between the information above and information inside the Packages table in Sophos db.

    But my question is... what will launch the update of detection engine (what is the trigger event in the update process)?

    Not sure to be completly clear :smileywink:

    Thanks.

    Fabrice

    :19451
Reply
  • 0

    Thanks Christian for your response.

    However, i am not sure to fully understand this:

    Now I guess that clients updating from Sophos come last when the monthly updates are rolled out and they likely will get 4.72 soon

    I understand

    I have some test laptops that are continuing to update their IDEs files from Sophos but stay with previous detection engine. For the moment, i have this:

    Detection Data: 4.71G with 305 IDEs

    I understand why the status is unknown as there is no  correspondance between the information above and information inside the Packages table in Sophos db.

    But my question is... what will launch the update of detection engine (what is the trigger event in the update process)?

    Not sure to be completly clear :smileywink:

    Thanks.

    Fabrice

    :19451
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