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Sophos Enterprise Console Upgrade to 5.2 & Full Disk Encryption

cbc

We have just purchased and updated our Enterprise Console from V4.0 to V5.1 and then from 5.1 to 5.2.0.644

However when we try to use the Full disk Encryption by Right Clicking on the  default policy we get the following error. Any advice would be much appreciated.

Have tried running the setup again as suggested in the instructions but still have no option to add the Disk Encryption.

Sophos.UIController.Extension.UIControllerException: System.ServiceModel.FaultException`1[Sophos.Encryption.Entities.EncryptionFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Sophos.Encryption.Entities.EncryptionFault).

   at Sophos.Encryption.UI.EncryptionPolicyHandler.Edit(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback)

   at Sophos.UIController.Product.Policy.<>c__DisplayClass7.<EditPolicy>b__6()

   at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)

   at Sophos.UIController.Product.Policy.EditPolicy(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback)

----- [outer exception] -----

   -- error: 0x80004005 (Unspecified error)

   -- facility: Generic (System)

   -- source:   Sophos.Encryption.UI

   at void __thiscall PolicyDialogViewer::ShowPolicy(struct ISMT_Policy *,class ATL::CWindow,const class bl::UIPermissions &,unsigned long,const class ProductReleaseData &,const class TranslationService &)

   at __w64 long __thiscall CPolicyTreeCtrl::OnEditPolicy(unsigned int,__w64 unsigned int,__w64 long,int &)

   at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)

   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

:38249


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    Wooohooo, we finally got this sorted. Turned out it was a case of a bit of "missing information" in the upgrade instructions.

    We carried out the upgrade as per sec_52_ugeng.pdf and no where could we find the vital step to migrate the SOPHOSENC51 database.

    We reverted back to a 51 snapshot and then ran the upgrade process again:

    Enterprise Console 5.1

    C:\sec_51\ServerInstaller\DB\Core\InstallDB.bat (local)\SOPHOS [NetBIOSComputerName] SOPHOS51 Sophos_InstallCore51DB.log

    C:\sec_51\ServerInstaller\DB\Patch\CreatePatchDB.bat (local)\SOPHOS [NetBIOSComputerName] SOPHOSPATCH51 Sophos_InstallPatch51DB.log

    C:\sec_51\ServerInstaller\DB\Encryption\InstallEncryptionDB.bat (local)\SOPHOS [NetBIOSComputerName] SOPHOSENC51 Sophos_InstallEnc51DB.log

    but this time included the following step which we could find no reference for (until we got an email from Sophos support):

    If you are upgrading from Enterprise Console 5.1 you also need to run the following command to upgrade the Encryption database:

    C:\sec_52\ServerInstaller\DB\Encryption\UpgradeEncryptionDB.bat (local)\SOPHOS [NetBIOSDomainName] SOPHOSENC51 SOPHOSENC52 Sophos_UpgradeEncDB.log

    Which then gave us a fully populated SOPHOSENC52. We then had to manually run the stored procedure "dbo.From51" to migrate 51 data into 52

    NExt is the important step. Rename the OLD databases to anything other than SOPHOS51 etc. We just stuck "old" onto the end. And presto SOPHOS52 now up and running with Encryption policies.

    ... now all we have go to do is encrypt something :)

    :38633
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  • 0

    Wooohooo, we finally got this sorted. Turned out it was a case of a bit of "missing information" in the upgrade instructions.

    We carried out the upgrade as per sec_52_ugeng.pdf and no where could we find the vital step to migrate the SOPHOSENC51 database.

    We reverted back to a 51 snapshot and then ran the upgrade process again:

    Enterprise Console 5.1

    C:\sec_51\ServerInstaller\DB\Core\InstallDB.bat (local)\SOPHOS [NetBIOSComputerName] SOPHOS51 Sophos_InstallCore51DB.log

    C:\sec_51\ServerInstaller\DB\Patch\CreatePatchDB.bat (local)\SOPHOS [NetBIOSComputerName] SOPHOSPATCH51 Sophos_InstallPatch51DB.log

    C:\sec_51\ServerInstaller\DB\Encryption\InstallEncryptionDB.bat (local)\SOPHOS [NetBIOSComputerName] SOPHOSENC51 Sophos_InstallEnc51DB.log

    but this time included the following step which we could find no reference for (until we got an email from Sophos support):

    If you are upgrading from Enterprise Console 5.1 you also need to run the following command to upgrade the Encryption database:

    C:\sec_52\ServerInstaller\DB\Encryption\UpgradeEncryptionDB.bat (local)\SOPHOS [NetBIOSDomainName] SOPHOSENC51 SOPHOSENC52 Sophos_UpgradeEncDB.log

    Which then gave us a fully populated SOPHOSENC52. We then had to manually run the stored procedure "dbo.From51" to migrate 51 data into 52

    NExt is the important step. Rename the OLD databases to anything other than SOPHOS51 etc. We just stuck "old" onto the end. And presto SOPHOS52 now up and running with Encryption policies.

    ... now all we have go to do is encrypt something :)

    :38633
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