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Sophos Enterprise Console Upgrade to 5.2 & Full Disk Encryption

cbc

We have just purchased and updated our Enterprise Console from V4.0 to V5.1 and then from 5.1 to 5.2.0.644

However when we try to use the Full disk Encryption by Right Clicking on the  default policy we get the following error. Any advice would be much appreciated.

Have tried running the setup again as suggested in the instructions but still have no option to add the Disk Encryption.

Sophos.UIController.Extension.UIControllerException: System.ServiceModel.FaultException`1[Sophos.Encryption.Entities.EncryptionFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Sophos.Encryption.Entities.EncryptionFault).

   at Sophos.Encryption.UI.EncryptionPolicyHandler.Edit(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback)

   at Sophos.UIController.Product.Policy.<>c__DisplayClass7.<EditPolicy>b__6()

   at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)

   at Sophos.UIController.Product.Policy.EditPolicy(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback)

----- [outer exception] -----

   -- error: 0x80004005 (Unspecified error)

   -- facility: Generic (System)

   -- source:   Sophos.Encryption.UI

   at void __thiscall PolicyDialogViewer::ShowPolicy(struct ISMT_Policy *,class ATL::CWindow,const class bl::UIPermissions &,unsigned long,const class ProductReleaseData &,const class TranslationService &)

   at __w64 long __thiscall CPolicyTreeCtrl::OnEditPolicy(unsigned int,__w64 unsigned int,__w64 long,int &)

   at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)

   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

:38249


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    Just for clarity we have upgraded from End Point protection to Data Protection Suite. In doing so we were required to upgrade the Console SEC 4.0 to 5.1 before going to 5.2, and then we went to 5.2

    During the upgrade to SEC 5.1 we chose to allow SEC to manage encryption. Following the 5.1 upgrade we immediately went to 5.2. Now when we run setup.exe for 5.2 we don't see any options about Encryption. Is that to do with already having made that choice during the 5.1 upgrade?

    We notice that there are no entries in the SOPHOSENC52 database tables (there are also none in the SOPHOSENC51). So suspect that the upgrade has not initialised the database, hence the errors in the logfile.

    ** Check for policy factory default

    ** Replacing of Global FactoryDefaults failed

    ** DB initialization failed

    :38253
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  • 0

    Just for clarity we have upgraded from End Point protection to Data Protection Suite. In doing so we were required to upgrade the Console SEC 4.0 to 5.1 before going to 5.2, and then we went to 5.2

    During the upgrade to SEC 5.1 we chose to allow SEC to manage encryption. Following the 5.1 upgrade we immediately went to 5.2. Now when we run setup.exe for 5.2 we don't see any options about Encryption. Is that to do with already having made that choice during the 5.1 upgrade?

    We notice that there are no entries in the SOPHOSENC52 database tables (there are also none in the SOPHOSENC51). So suspect that the upgrade has not initialised the database, hence the errors in the logfile.

    ** Check for policy factory default

    ** Replacing of Global FactoryDefaults failed

    ** DB initialization failed

    :38253
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