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Sophos Enterprise Console Upgrade to 5.2 & Full Disk Encryption

cbc

We have just purchased and updated our Enterprise Console from V4.0 to V5.1 and then from 5.1 to 5.2.0.644

However when we try to use the Full disk Encryption by Right Clicking on the  default policy we get the following error. Any advice would be much appreciated.

Have tried running the setup again as suggested in the instructions but still have no option to add the Disk Encryption.

Sophos.UIController.Extension.UIControllerException: System.ServiceModel.FaultException`1[Sophos.Encryption.Entities.EncryptionFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Sophos.Encryption.Entities.EncryptionFault).

   at Sophos.Encryption.UI.EncryptionPolicyHandler.Edit(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback)

   at Sophos.UIController.Product.Policy.<>c__DisplayClass7.<EditPolicy>b__6()

   at Sophos.UIController.Product.Logging.LogMethod(MemberInfo method, Action func)

   at Sophos.UIController.Product.Policy.EditPolicy(IntPtr parent, String name, String contentTag, IPolicyCallback policyCallback)

----- [outer exception] -----

   -- error: 0x80004005 (Unspecified error)

   -- facility: Generic (System)

   -- source:   Sophos.Encryption.UI

   at void __thiscall PolicyDialogViewer::ShowPolicy(struct ISMT_Policy *,class ATL::CWindow,const class bl::UIPermissions &,unsigned long,const class ProductReleaseData &,const class TranslationService &)

   at __w64 long __thiscall CPolicyTreeCtrl::OnEditPolicy(unsigned int,__w64 unsigned int,__w64 long,int &)

   at int __cdecl Run(int,class bl::CommandLine,enum bl::ConsoleType::Type)

   at int __stdcall wWinMain(struct HINSTANCE__ *,struct HINSTANCE__ *,wchar_t *,int)

:38249


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  • 0

    We have also found the following in the EncryptionFEService.log file

    2013-03-08 12:28:11,284 [30] [(null)] INFO  {SophosManagementSecurity.LogInformation} ==> Entered RoleBasedServiceAuthorizationManager:CheckAccess
    2013-03-08 12:28:11,487 [30] [(null)] INFO  {SophosManagementSecurity.LogInformation} ==> Exiting RoleBasedServiceAuthorizationManager:CheckAccess
    2013-03-08 12:28:11,487 [30] [(null)] INFO  {Sophos.Management.Logging.Log4NetOperationInvoker.LogEntryMessage} ==> Entering: IEncryptionFEService.GetPolicy Parameters: FullDiskEncryption,FactoryDefault,
    2013-03-08 12:28:11,487 [30] [(null)] INFO  {EncryptionFEPlugin.LogInformation} ==> GetPolicy for FactoryDefault type FullDiskEncryptioncalled ...
    2013-03-08 12:28:11,487 [30] [(null)] INFO  {EncryptionFEPlugin.LogInformation} ==> Check for policy factory default...
    2013-03-08 12:28:11,956 [30] [(null)] ERROR {EncryptionFEPlugin.LogError} ==> Replacing of Global FactoryDefaults failed
    2013-03-08 12:28:11,971 [30] [(null)] ERROR {EncryptionFEPlugin.LogError} ==> DB initialization failed: System.ServiceModel.FaultException: System.ServiceModel.FaultException`1[Sophos.Encryption.Entities.EncryptionFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Sophos.Encryption.Entities.EncryptionFault).
       at Sophos.Encryption.FrontEnd.EncryptionFEService.GenerateFactoryDefaultGlobalPolicy(Boolean reset)
       at Sophos.Encryption.FrontEnd.EncryptionFEService.CheckForEmptyFactoryPolicy(MainEntityBase policy)
    2013-03-08 12:28:11,971 [30] [(null)] WARN  {Sophos.Management.Logging.Log4NetOperationInvoker.Invoke} ==> Exception: IEncryptionFEService.GetPolicy
    System.ServiceModel.FaultException: System.ServiceModel.FaultException`1[Sophos.Encryption.Entities.EncryptionFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Sophos.Encryption.Entities.EncryptionFault).
       at Sophos.Encryption.FrontEnd.EncryptionFEService.CheckForEmptyFactoryPolicy(MainEntityBase policy)
       at Sophos.Encryption.FrontEnd.EncryptionFEService.GetPolicy(PolicyType policyType, String id)
       at SyncInvokeGetPolicy(Object , Object[] , Object[] )
       at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
       at Sophos.Management.Logging.Log4NetOperationInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
    2013-03-08 12:29:17,834 [26] [(null)] INFO  {SophosManagementSecurity.LogInformation} ==> Entered RoleBasedServiceAuthorizationManager:CheckAccess
    2013-03-08 12:29:18,037 [26] [(null)] INFO  {SophosManagementSecurity.LogInformation} ==> Exiting RoleBasedServiceAuthorizationManager:CheckAccess
    2013-03-08 12:29:18,037 [26] [(null)] INFO  {Sophos.Management.Logging.Log4NetOperationInvoker.LogEntryMessage} ==> Entering: IEncryptionFEService.GetGlobalPolicy Parameters:
    2013-03-08 12:29:18,037 [26] [(null)] INFO  {EncryptionFEPlugin.LogInformation} ==> Check for policy factory default...
    2013-03-08 12:29:18,568 [26] [(null)] ERROR {EncryptionFEPlugin.LogError} ==> Replacing of Global FactoryDefaults failed
    2013-03-08 12:29:18,568 [26] [(null)] ERROR {EncryptionFEPlugin.LogError} ==> DB initialization failed: System.ServiceModel.FaultException: System.ServiceModel.FaultException`1[Sophos.Encryption.Entities.EncryptionFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Sophos.Encryption.Entities.EncryptionFault).
       at Sophos.Encryption.FrontEnd.EncryptionFEService.GenerateFactoryDefaultGlobalPolicy(Boolean reset)
       at Sophos.Encryption.FrontEnd.EncryptionFEService.CheckForEmptyFactoryPolicy(MainEntityBase policy)
    2013-03-08 12:29:18,568 [26] [(null)] WARN  {Sophos.Management.Logging.Log4NetOperationInvoker.Invoke} ==> Exception: IEncryptionFEService.GetGlobalPolicy
    System.ServiceModel.FaultException: System.ServiceModel.FaultException`1[Sophos.Encryption.Entities.EncryptionFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Sophos.Encryption.Entities.EncryptionFault).
       at Sophos.Encryption.FrontEnd.EncryptionFEService.CheckForEmptyFactoryPolicy(MainEntityBase policy)
       at Sophos.Encryption.FrontEnd.EncryptionFEService.GetGlobalPolicy()
       at SyncInvokeGetGlobalPolicy(Object , Object[] , Object[] )
       at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
       at Sophos.Management.Logging.Log4NetOperationInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

    :38251
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  • 0

    We have also found the following in the EncryptionFEService.log file

    2013-03-08 12:28:11,284 [30] [(null)] INFO  {SophosManagementSecurity.LogInformation} ==> Entered RoleBasedServiceAuthorizationManager:CheckAccess
    2013-03-08 12:28:11,487 [30] [(null)] INFO  {SophosManagementSecurity.LogInformation} ==> Exiting RoleBasedServiceAuthorizationManager:CheckAccess
    2013-03-08 12:28:11,487 [30] [(null)] INFO  {Sophos.Management.Logging.Log4NetOperationInvoker.LogEntryMessage} ==> Entering: IEncryptionFEService.GetPolicy Parameters: FullDiskEncryption,FactoryDefault,
    2013-03-08 12:28:11,487 [30] [(null)] INFO  {EncryptionFEPlugin.LogInformation} ==> GetPolicy for FactoryDefault type FullDiskEncryptioncalled ...
    2013-03-08 12:28:11,487 [30] [(null)] INFO  {EncryptionFEPlugin.LogInformation} ==> Check for policy factory default...
    2013-03-08 12:28:11,956 [30] [(null)] ERROR {EncryptionFEPlugin.LogError} ==> Replacing of Global FactoryDefaults failed
    2013-03-08 12:28:11,971 [30] [(null)] ERROR {EncryptionFEPlugin.LogError} ==> DB initialization failed: System.ServiceModel.FaultException: System.ServiceModel.FaultException`1[Sophos.Encryption.Entities.EncryptionFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Sophos.Encryption.Entities.EncryptionFault).
       at Sophos.Encryption.FrontEnd.EncryptionFEService.GenerateFactoryDefaultGlobalPolicy(Boolean reset)
       at Sophos.Encryption.FrontEnd.EncryptionFEService.CheckForEmptyFactoryPolicy(MainEntityBase policy)
    2013-03-08 12:28:11,971 [30] [(null)] WARN  {Sophos.Management.Logging.Log4NetOperationInvoker.Invoke} ==> Exception: IEncryptionFEService.GetPolicy
    System.ServiceModel.FaultException: System.ServiceModel.FaultException`1[Sophos.Encryption.Entities.EncryptionFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Sophos.Encryption.Entities.EncryptionFault).
       at Sophos.Encryption.FrontEnd.EncryptionFEService.CheckForEmptyFactoryPolicy(MainEntityBase policy)
       at Sophos.Encryption.FrontEnd.EncryptionFEService.GetPolicy(PolicyType policyType, String id)
       at SyncInvokeGetPolicy(Object , Object[] , Object[] )
       at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
       at Sophos.Management.Logging.Log4NetOperationInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
    2013-03-08 12:29:17,834 [26] [(null)] INFO  {SophosManagementSecurity.LogInformation} ==> Entered RoleBasedServiceAuthorizationManager:CheckAccess
    2013-03-08 12:29:18,037 [26] [(null)] INFO  {SophosManagementSecurity.LogInformation} ==> Exiting RoleBasedServiceAuthorizationManager:CheckAccess
    2013-03-08 12:29:18,037 [26] [(null)] INFO  {Sophos.Management.Logging.Log4NetOperationInvoker.LogEntryMessage} ==> Entering: IEncryptionFEService.GetGlobalPolicy Parameters:
    2013-03-08 12:29:18,037 [26] [(null)] INFO  {EncryptionFEPlugin.LogInformation} ==> Check for policy factory default...
    2013-03-08 12:29:18,568 [26] [(null)] ERROR {EncryptionFEPlugin.LogError} ==> Replacing of Global FactoryDefaults failed
    2013-03-08 12:29:18,568 [26] [(null)] ERROR {EncryptionFEPlugin.LogError} ==> DB initialization failed: System.ServiceModel.FaultException: System.ServiceModel.FaultException`1[Sophos.Encryption.Entities.EncryptionFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Sophos.Encryption.Entities.EncryptionFault).
       at Sophos.Encryption.FrontEnd.EncryptionFEService.GenerateFactoryDefaultGlobalPolicy(Boolean reset)
       at Sophos.Encryption.FrontEnd.EncryptionFEService.CheckForEmptyFactoryPolicy(MainEntityBase policy)
    2013-03-08 12:29:18,568 [26] [(null)] WARN  {Sophos.Management.Logging.Log4NetOperationInvoker.Invoke} ==> Exception: IEncryptionFEService.GetGlobalPolicy
    System.ServiceModel.FaultException: System.ServiceModel.FaultException`1[Sophos.Encryption.Entities.EncryptionFault]: The creator of this fault did not specify a Reason. (Fault Detail is equal to Sophos.Encryption.Entities.EncryptionFault).
       at Sophos.Encryption.FrontEnd.EncryptionFEService.CheckForEmptyFactoryPolicy(MainEntityBase policy)
       at Sophos.Encryption.FrontEnd.EncryptionFEService.GetGlobalPolicy()
       at SyncInvokeGetGlobalPolicy(Object , Object[] , Object[] )
       at System.ServiceModel.Dispatcher.SyncMethodInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)
       at Sophos.Management.Logging.Log4NetOperationInvoker.Invoke(Object instance, Object[] inputs, Object[]& outputs)

    :38251
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