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Device Control Policy - Digital Cameras and Cell Phones

KeithGrey

Hello All,

We just recently started pushing Sophos Endpoint Protection to all of our client machines and it has been quite flawless.

We have now found a new snag in the setup.  We love the device control features because it stops users from using USB sticks and what not but we do need them to be able to access photos from digital cameras, blackberrys and iPhones.

Currently when you plug in a camera and the Device Control is enabled you are not prompted saying its been blocked or anything it just does nothing.  We need to be able to give users access to these devices in a broad scope.

Is there any way to have this done without adding individual exceptions on a per device basis?  Also when it is "blocked" we don't get an alert or anything in the enterprise console.

Please help me out it would be much appreciated.

:38393


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    Hi Keith,

    As Christian mentioned, this is normally seen from the other angle, people often want those devices blocked, because at the moment device control has not been designed to be able to block them (they use a different connection method to normal devices).

    I would echo Christian's recommendation that you should contact us directly and raise a case so we can investigate fully. Just as a guess I would suspect that the Sophos device control driver is conflicting with another driver on the machine and that's what is resulting in the block. That's just a guess at the moment, though, with the logs from the machine we'll be able to tell more

    Thanks

    Andy

    P.S.

    The logs to collect from a machine showing the problem (with a camera/phone connected) are:

    http://www.sophos.com/en-us/support/knowledgebase/33533.aspx

    :38459
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  • 0

    Hi Keith,

    As Christian mentioned, this is normally seen from the other angle, people often want those devices blocked, because at the moment device control has not been designed to be able to block them (they use a different connection method to normal devices).

    I would echo Christian's recommendation that you should contact us directly and raise a case so we can investigate fully. Just as a guess I would suspect that the Sophos device control driver is conflicting with another driver on the machine and that's what is resulting in the block. That's just a guess at the moment, though, with the logs from the machine we'll be able to tell more

    Thanks

    Andy

    P.S.

    The logs to collect from a machine showing the problem (with a camera/phone connected) are:

    http://www.sophos.com/en-us/support/knowledgebase/33533.aspx

    :38459
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