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Device Control Policy - Digital Cameras and Cell Phones

KeithGrey

Hello All,

We just recently started pushing Sophos Endpoint Protection to all of our client machines and it has been quite flawless.

We have now found a new snag in the setup.  We love the device control features because it stops users from using USB sticks and what not but we do need them to be able to access photos from digital cameras, blackberrys and iPhones.

Currently when you plug in a camera and the Device Control is enabled you are not prompted saying its been blocked or anything it just does nothing.  We need to be able to give users access to these devices in a broad scope.

Is there any way to have this done without adding individual exceptions on a per device basis?  Also when it is "blocked" we don't get an alert or anything in the enterprise console.

Please help me out it would be much appreciated.

:38393


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    Hello KeithGrey,

    usually I see requests the other way round - i.e. how to block devices which do not present themselves as drives. Wonder how you could add an exemption for a device which did not trigger an alert though. Guess you better contact Support directly.

    I assume it works when you turn off Device Control? What happens if you turn it on again after a device has been recognized, used and unplugged and then plug in the device again? Also - which SESC and OS version and what are your users' rights?

    Christian 

    :38413
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  • 0

    Hello KeithGrey,

    usually I see requests the other way round - i.e. how to block devices which do not present themselves as drives. Wonder how you could add an exemption for a device which did not trigger an alert though. Guess you better contact Support directly.

    I assume it works when you turn off Device Control? What happens if you turn it on again after a device has been recognized, used and unplugged and then plug in the device again? Also - which SESC and OS version and what are your users' rights?

    Christian 

    :38413
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