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Sophos quarantining auto update again

bestseany

Has anybody noticed that Sophos is quarantining its own update program again?

We noticed that the clients were failing to update this morning and that alsvc.exe is quarantined on the clients. We had this a few months back when it was a known problem but I can't find anything about it today.

:38379


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    The cleanup settings are set to Deny Only. Nothing's being done to the file, it's just being kept in quarantine. This is actually every machine on the network (nearly 200) now and nothing has updated since yesterday morning.

    The exception has been added but it doesn't help. I tried reinstalling Sophos on one client, the file isn't showing as quarantined but it still won't update.

    There's definitely something wrong that wasn't wrong before. I guess I'll have to speak to Sophos support.

    :38411
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  • 0

    The cleanup settings are set to Deny Only. Nothing's being done to the file, it's just being kept in quarantine. This is actually every machine on the network (nearly 200) now and nothing has updated since yesterday morning.

    The exception has been added but it doesn't help. I tried reinstalling Sophos on one client, the file isn't showing as quarantined but it still won't update.

    There's definitely something wrong that wasn't wrong before. I guess I'll have to speak to Sophos support.

    :38411
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