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Twice per day freeze on Windows 7 (Sophos Endpoint Security & Control 10.0)

Wayne_Newberry

For over 3 months now, I've been seeing an odd behavior on my Windows 7 Ultimate laptop (Dell Latitude E6420).

About 5 to 10 minutes after I log in for the day, the whole machine locks up for about 10 minutes, then the lockup clears and all is normal until a time later in the day (it varies) when the same thing happens again. My IT department has, without success, been trying to get a resolution from Sophos because they have traced the problem to those times when Sophos attempts to do an update of the local database, We use Sophos Endpoint Security and Control version 10.0, deployed for everyone by our IT department.

This problem occurs when I VPN in from home, but if I do not activate the VPN connection, and just work on the laptop locally, it does not occur.


While I'm sure that this problem has its complexities, it just seems to me that with the passing of time, the emphasis on this problem would have increased. But perhaps, I'm being naive about that.

I'd appreciate any input on either of two things: a) Have you experienced this problem and been provided with a resolution? b) Do you have any suggestions for how to get Sophos to pay more attention to this problem?

Thanks,
Wayne

:33559


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  • 0

    Thanks for the response.

    I realize that I have worded my description in a misleading way.

    The problem occurs twice a day every day that I am at work (directly connected to the local area network).

    It ALSO occurs when I VPN in from home, but not if I do not use the VPN connection.

    Everyone at work uses this Sophos security software, many use Windows 7, but only some have this problem.

    A complete set of files (logs and configuration) has been gathered and submitted (twice, I gather).

    I submit log files daily to my IT department.

    :34275
Reply
  • 0

    Thanks for the response.

    I realize that I have worded my description in a misleading way.

    The problem occurs twice a day every day that I am at work (directly connected to the local area network).

    It ALSO occurs when I VPN in from home, but not if I do not use the VPN connection.

    Everyone at work uses this Sophos security software, many use Windows 7, but only some have this problem.

    A complete set of files (logs and configuration) has been gathered and submitted (twice, I gather).

    I submit log files daily to my IT department.

    :34275
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