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Sophos Anti-Vrus installation fails at AutoUpdate install

Sergey

Hello All,

I am attempting to install Sophos AntiVirus v7.6.6 on Windows 2003 Server Standard in an enterprise environment. AutoUpdate installation is failing following policies application. I have tried manually cleaning up previous Sophos installation, installing in Normal Mode, as well as Safe Mode with Networking, and resetting the Local Security Policy. Other servers on the same subnet, targeting the same Sophos enterprise server are having no issues.

In Sophos ES setup.log, I get the following:

12/4/2009,9:28:38 AM,Information,Beginning installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi with command line BOOTSTRAP=noupdate REBOOT=ReallySuppress TRANSFORMS=1033.mst UPDATELOCATION="C:\WINDOWS\Packages\Sophos" RMSACTION=7,
12/4/2009,9:28:38 AM,ERROR,Installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi failed with error code 1601,

Does anyone know what the problem might be?

Thank you,

Sergey

:350


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  • 0

    Hi,

    I'm afraid it still isn't the complete log, it stops at:
    "MSI (s) (50:08) [15:50:44:796]: Doing action:"

    I'm not sure how you managed to get that path other than you are using a packaged up central installation directory created by someone in your organisation.

    If you use the standalone installer of Sophos Anti-Virus 7 you don't get a "Sophos ES setup" but a "Sophos Standalone Installer.txt" so it Is not the standalone installer you are using and that path would be a network location if you were installing from a Central Installation Directory (CID).
     
    Where did this install set come from?  I would suggest if you want an unmanaged installation trying downloading the standalone installer of SAV7, which can still be downloaded from here after logging in:
    https://secure.sophos.com/support/updates/dp/full/escw_76sfx.exe. 
    The latest SAV9 is available here:
    https://secure.sophos.com/support/updates/dp/full/escw_90_sa_sfx.exe

    If this is a managed installation, I would recommend running setup.exe from the Central Installation Directory (CID) on your network.

    Thanks

    :411
Reply
  • 0

    Hi,

    I'm afraid it still isn't the complete log, it stops at:
    "MSI (s) (50:08) [15:50:44:796]: Doing action:"

    I'm not sure how you managed to get that path other than you are using a packaged up central installation directory created by someone in your organisation.

    If you use the standalone installer of Sophos Anti-Virus 7 you don't get a "Sophos ES setup" but a "Sophos Standalone Installer.txt" so it Is not the standalone installer you are using and that path would be a network location if you were installing from a Central Installation Directory (CID).
     
    Where did this install set come from?  I would suggest if you want an unmanaged installation trying downloading the standalone installer of SAV7, which can still be downloaded from here after logging in:
    https://secure.sophos.com/support/updates/dp/full/escw_76sfx.exe. 
    The latest SAV9 is available here:
    https://secure.sophos.com/support/updates/dp/full/escw_90_sa_sfx.exe

    If this is a managed installation, I would recommend running setup.exe from the Central Installation Directory (CID) on your network.

    Thanks

    :411
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