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Sophos Anti-Vrus installation fails at AutoUpdate install

Sergey

Hello All,

I am attempting to install Sophos AntiVirus v7.6.6 on Windows 2003 Server Standard in an enterprise environment. AutoUpdate installation is failing following policies application. I have tried manually cleaning up previous Sophos installation, installing in Normal Mode, as well as Safe Mode with Networking, and resetting the Local Security Policy. Other servers on the same subnet, targeting the same Sophos enterprise server are having no issues.

In Sophos ES setup.log, I get the following:

12/4/2009,9:28:38 AM,Information,Beginning installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi with command line BOOTSTRAP=noupdate REBOOT=ReallySuppress TRANSFORMS=1033.mst UPDATELOCATION="C:\WINDOWS\Packages\Sophos" RMSACTION=7,
12/4/2009,9:28:38 AM,ERROR,Installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi failed with error code 1601,

Does anyone know what the problem might be?

Thank you,

Sergey

:350


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  • 0

    Hi,

    It seems that online system (http://pastebin.mozilla.or) has cut the "Sophos AutoUpdate Install Log.txt" short (64K max size maybe?) so it's still difficult to say why the MSI failed.

    Can you split it over multiple submits to that system, but then at approx 600K for the msi file, at least that's what mine is, that might be a bit awkward.

    Also, the command line which is set to install Sophos AutoUpdate has:

    12/4/2009,9:28:38 AM,Information,Beginning installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi with command line BOOTSTRAP=noupdate REBOOT=ReallySuppress TRANSFORMS=1033.mst UPDATELOCATION="C:\WINDOWS\Packages\Sophos" RMSACTION=7

    Of interest is:

    UPDATELOCATION="C:\WINDOWS\Packages\Sophos"

    Does this location exist?  Is this a packaged up version provided by your company?

    If you install from a central installation directory, you would have something like:

    UPDATELOCATION="\\<server>\SophosUpdate\CIDs\S000\SAVSCFXP\"

    for SAV 9 and I would think a similar path for SAV 7

    Thanks

    :407
Reply
  • 0

    Hi,

    It seems that online system (http://pastebin.mozilla.or) has cut the "Sophos AutoUpdate Install Log.txt" short (64K max size maybe?) so it's still difficult to say why the MSI failed.

    Can you split it over multiple submits to that system, but then at approx 600K for the msi file, at least that's what mine is, that might be a bit awkward.

    Also, the command line which is set to install Sophos AutoUpdate has:

    12/4/2009,9:28:38 AM,Information,Beginning installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi with command line BOOTSTRAP=noupdate REBOOT=ReallySuppress TRANSFORMS=1033.mst UPDATELOCATION="C:\WINDOWS\Packages\Sophos" RMSACTION=7

    Of interest is:

    UPDATELOCATION="C:\WINDOWS\Packages\Sophos"

    Does this location exist?  Is this a packaged up version provided by your company?

    If you install from a central installation directory, you would have something like:

    UPDATELOCATION="\\<server>\SophosUpdate\CIDs\S000\SAVSCFXP\"

    for SAV 9 and I would think a similar path for SAV 7

    Thanks

    :407
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