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Sophos Anti-Vrus installation fails at AutoUpdate install

Sergey

Hello All,

I am attempting to install Sophos AntiVirus v7.6.6 on Windows 2003 Server Standard in an enterprise environment. AutoUpdate installation is failing following policies application. I have tried manually cleaning up previous Sophos installation, installing in Normal Mode, as well as Safe Mode with Networking, and resetting the Local Security Policy. Other servers on the same subnet, targeting the same Sophos enterprise server are having no issues.

In Sophos ES setup.log, I get the following:

12/4/2009,9:28:38 AM,Information,Beginning installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi with command line BOOTSTRAP=noupdate REBOOT=ReallySuppress TRANSFORMS=1033.mst UPDATELOCATION="C:\WINDOWS\Packages\Sophos" RMSACTION=7,
12/4/2009,9:28:38 AM,ERROR,Installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi failed with error code 1601,

Does anyone know what the problem might be?

Thank you,

Sergey

:350


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  • 0

    Hi Sergey,

    First off, why are you installing version 7.6.6 ?

    The latest versions would either be 7.6.14 or 9, can you try the latest one.

    If it is Sophos Autoupdate that is failing to install, it would be the Sophos AutoUpdate msi log we need to see, if there are no value 3's (fatal error), then it will generally have something like 'MainEngineThread is returning [some code].  Can you see this ?

    Can you paste that log file here or somewhere like http://pastebin.mozilla.org/

    You can also create a msi log of autoupdate yourself:

    msiexec /i "path to sophos autoupdate.msi" /l*v "c:\saulog.txt"

    Although this will likely be the same as the one already on the system.

    OD

    :387
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  • 0

    Hi Sergey,

    First off, why are you installing version 7.6.6 ?

    The latest versions would either be 7.6.14 or 9, can you try the latest one.

    If it is Sophos Autoupdate that is failing to install, it would be the Sophos AutoUpdate msi log we need to see, if there are no value 3's (fatal error), then it will generally have something like 'MainEngineThread is returning [some code].  Can you see this ?

    Can you paste that log file here or somewhere like http://pastebin.mozilla.org/

    You can also create a msi log of autoupdate yourself:

    msiexec /i "path to sophos autoupdate.msi" /l*v "c:\saulog.txt"

    Although this will likely be the same as the one already on the system.

    OD

    :387
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