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Sophos Anti-Vrus installation fails at AutoUpdate install

Sergey

Hello All,

I am attempting to install Sophos AntiVirus v7.6.6 on Windows 2003 Server Standard in an enterprise environment. AutoUpdate installation is failing following policies application. I have tried manually cleaning up previous Sophos installation, installing in Normal Mode, as well as Safe Mode with Networking, and resetting the Local Security Policy. Other servers on the same subnet, targeting the same Sophos enterprise server are having no issues.

In Sophos ES setup.log, I get the following:

12/4/2009,9:28:38 AM,Information,Beginning installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi with command line BOOTSTRAP=noupdate REBOOT=ReallySuppress TRANSFORMS=1033.mst UPDATELOCATION="C:\WINDOWS\Packages\Sophos" RMSACTION=7,
12/4/2009,9:28:38 AM,ERROR,Installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi failed with error code 1601,

Does anyone know what the problem might be?

Thank you,

Sergey

:350


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  • 0

    Hello All,

    Thank you for all your advice. Unfortunaltely, it has not worked for me. The server is 32-bit. The Windows Installer is at the latest version and re-registering it has had no effect. Other servers in the same OU are installing the anti-virus with no issues, so group policy can be ruled out.

    I did get more content in the Sophos ES setup.log - no value 3's. i think it's this log and not Sophos AutoUpdate install log.txt which would have such an entry, as the AutoUpdate log does not contain the word "value". Here is the output:

    12/8/2009,6:13:26 PM,Information,Verified that contents of CID C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa match the manifest file,
    12/8/2009,6:13:26 PM,Information,Running the Removal tool.,
    12/8/2009,6:13:26 PM,Information,Return Code 10 from Removal tool.,
    12/8/2009,6:13:26 PM,Information,Removal Tool Completed: No third party Security software found,
    12/8/2009,6:13:26 PM,Information,Successfully loaded Microsoft Software Installer library.,
    12/8/2009,6:13:26 PM,Information,Installing RMS configuration...,
    12/8/2009,6:13:26 PM,Information,Beginning installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi with command line BOOTSTRAP=noupdate REBOOT=ReallySuppress TRANSFORMS=1033.mst UPDATELOCATION="C:\WINDOWS\Packages\Sophos" RMSACTION=7,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: INSTALL.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: ISSetAllUsers.,
    12/8/2009,6:13:27 PM,Information,1: InstallShield - ISSetAllUsers (Begin) ,
    12/8/2009,6:13:27 PM,Information,1: Opening Database ,
    12/8/2009,6:13:27 PM,Information,1: {3B8886D0-98A2-4992-A0AC-893AEDBB494B} 2.0.0   0 ,
    12/8/2009,6:13:27 PM,Information,1: {3B8886D0-98A2-4992-A0AC-893AEDBB494B} 1.0.0 2.0.0  256 ,
    12/8/2009,6:13:27 PM,Information,1: Closing Database ,
    12/8/2009,6:13:27 PM,Information,1: InstallShield - ISSetAllUsers (End) ,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: ISSetAllUsers. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: AppSearch.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: AppSearch. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: FindRelatedProducts.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: FindRelatedProducts. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: LaunchConditions.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: LaunchConditions. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: ValidateProductID.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: ValidateProductID. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: setUserProfileNT.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: setUserProfileNT. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: CheckRegForNullDACLs.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: CheckRegForNullDACLs. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: setAllUsersProfile2K.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: setAllUsersProfile2K. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: SetAUTOUPDATEDATAFOLDERProp.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: SetAUTOUPDATEDATAFOLDERProp. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: CostInitialize.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: CostInitialize. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: FileCost.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: FileCost. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: IsolateComponents.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: IsolateComponents. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: CostFinalize.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: CostFinalize. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: SetAUTOUPDATEDATAFOLDERDir.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: SetAUTOUPDATEDATAFOLDERDir. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: ISInitAllUsers.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: ISInitAllUsers. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: SetODBCFolders.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: SetODBCFolders. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: MigrateFeatureStates.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: MigrateFeatureStates. Return value 0.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: PreserveServiceArgs.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: PreserveServiceArgs. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: InstallValidate.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: InstallValidate. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: InstallInitialize.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: InstallInitialize. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveExistingProducts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveExistingProducts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SetARPINSTALLLOCATION.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SetARPINSTALLLOCATION. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: ScheduleAccountChanges.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: ScheduleAccountChanges. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: AllocateRegistrySpace.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: AllocateRegistrySpace. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: ProcessComponents.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: ProcessComponents. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnpublishComponents.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnpublishComponents. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: MsiUnpublishAssemblies.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: MsiUnpublishAssemblies. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnpublishFeatures.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnpublishFeatures. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: StopServices.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: StopServices. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: AutoUpdateServiceStopCheck.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: AutoUpdateServiceStopCheck. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: DeleteServices.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: DeleteServices. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterComPlus.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterComPlus. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SelfUnregModules.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SelfUnregModules. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterTypeLibraries.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterTypeLibraries. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveODBC.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveODBC. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterFonts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterFonts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveRegistryValues.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveRegistryValues. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterClassInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterClassInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterExtensionInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterExtensionInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterProgIdInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterProgIdInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterMIMEInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterMIMEInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveIniValues.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveIniValues. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveShortcuts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveShortcuts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveEnvironmentStrings.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveEnvironmentStrings. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveDuplicateFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveDuplicateFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveFolders.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveFolders. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: CreateFolders.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: CreateFolders. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: MoveFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: MoveFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: InstallFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: InstallFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: PatchFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: PatchFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: DuplicateFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: DuplicateFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SetCopyConfigFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SetCopyConfigFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: CopyConfigFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: CopyConfigFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: BindImage.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: BindImage. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: CreateShortcuts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: CreateShortcuts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterClassInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterClassInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterExtensionInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterExtensionInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterProgIdInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterProgIdInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterMIMEInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterMIMEInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: WriteRegistryValues.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: WriteRegistryValues. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SetModifyConfigFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SetModifyConfigFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: ModifyConfigFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: ModifyConfigFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SetManagedOnUpgrade.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SetManagedOnUpgrade. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: ManagedOnUpgrade.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: ManagedOnUpgrade. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: AccountHandlerRollbackCreateAccounts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: AccountHandlerRollbackCreateAccounts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: AccountHandlerCreateAccounts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: AccountHandlerCreateAccounts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: WriteIniValues.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: WriteIniValues. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: WriteEnvironmentStrings.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: WriteEnvironmentStrings. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterFonts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterFonts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: InstallODBC.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: InstallODBC. Return value 0.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterTypeLibraries.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterTypeLibraries. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterComPlus.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterComPlus. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: InstallServices.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: InstallServices. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SetServicePermissions.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SetServicePermissions. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: StartServices.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: StartServices. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SetApplyConfigWithAdapter.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SetApplyConfigWithAdapter. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: ApplyConfigWithAdapter.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: ApplyConfigWithAdapter. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SelfRegModules.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SelfRegModules. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterUser.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterUser. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterProduct.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterProduct. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: PublishComponents.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: PublishComponents. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: MsiPublishAssemblies.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: MsiPublishAssemblies. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: PublishFeatures.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: PublishFeatures. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: PublishProduct.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: PublishProduct. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: StartMonitor.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: StartMonitor. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: InstallFinalize.,
    12/8/2009,6:13:29 PM,Information,Sophos AutoUpdate Service stopped OK. (Loop count = 0),
    12/8/2009,6:13:37 PM,Information,No configuration file found looking for sauconf.xml,
    12/8/2009,6:13:38 PM,Information,Action ended 18:13:38: InstallFinalize. Return value 1.,
    12/8/2009,6:13:38 PM,Information,Action start 18:13:38: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0.,
    12/8/2009,6:13:38 PM,Information,Action ended 18:13:38: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0. Return value 1.,
    12/8/2009,6:13:38 PM,Information,Action ended 18:13:38: INSTALL. Return value 1., 

    Hope this helps, and sorry if I'm being greedy.

    Thank you,

    Sergey

    :386
Reply
  • 0

    Hello All,

    Thank you for all your advice. Unfortunaltely, it has not worked for me. The server is 32-bit. The Windows Installer is at the latest version and re-registering it has had no effect. Other servers in the same OU are installing the anti-virus with no issues, so group policy can be ruled out.

    I did get more content in the Sophos ES setup.log - no value 3's. i think it's this log and not Sophos AutoUpdate install log.txt which would have such an entry, as the AutoUpdate log does not contain the word "value". Here is the output:

    12/8/2009,6:13:26 PM,Information,Verified that contents of CID C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa match the manifest file,
    12/8/2009,6:13:26 PM,Information,Running the Removal tool.,
    12/8/2009,6:13:26 PM,Information,Return Code 10 from Removal tool.,
    12/8/2009,6:13:26 PM,Information,Removal Tool Completed: No third party Security software found,
    12/8/2009,6:13:26 PM,Information,Successfully loaded Microsoft Software Installer library.,
    12/8/2009,6:13:26 PM,Information,Installing RMS configuration...,
    12/8/2009,6:13:26 PM,Information,Beginning installation of C:\DOCUME~1\SergeyG\LOCALS~1\Temp\sophosa\Sophos AutoUpdate.msi with command line BOOTSTRAP=noupdate REBOOT=ReallySuppress TRANSFORMS=1033.mst UPDATELOCATION="C:\WINDOWS\Packages\Sophos" RMSACTION=7,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: INSTALL.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: ISSetAllUsers.,
    12/8/2009,6:13:27 PM,Information,1: InstallShield - ISSetAllUsers (Begin) ,
    12/8/2009,6:13:27 PM,Information,1: Opening Database ,
    12/8/2009,6:13:27 PM,Information,1: {3B8886D0-98A2-4992-A0AC-893AEDBB494B} 2.0.0   0 ,
    12/8/2009,6:13:27 PM,Information,1: {3B8886D0-98A2-4992-A0AC-893AEDBB494B} 1.0.0 2.0.0  256 ,
    12/8/2009,6:13:27 PM,Information,1: Closing Database ,
    12/8/2009,6:13:27 PM,Information,1: InstallShield - ISSetAllUsers (End) ,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: ISSetAllUsers. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: AppSearch.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: AppSearch. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: FindRelatedProducts.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: FindRelatedProducts. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: LaunchConditions.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: LaunchConditions. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: ValidateProductID.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: ValidateProductID. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: setUserProfileNT.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: setUserProfileNT. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: CheckRegForNullDACLs.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: CheckRegForNullDACLs. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: setAllUsersProfile2K.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: setAllUsersProfile2K. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: SetAUTOUPDATEDATAFOLDERProp.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: SetAUTOUPDATEDATAFOLDERProp. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: CostInitialize.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: CostInitialize. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: FileCost.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: FileCost. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: IsolateComponents.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: IsolateComponents. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: CostFinalize.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: CostFinalize. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: SetAUTOUPDATEDATAFOLDERDir.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: SetAUTOUPDATEDATAFOLDERDir. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: ISInitAllUsers.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: ISInitAllUsers. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: SetODBCFolders.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: SetODBCFolders. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: MigrateFeatureStates.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: MigrateFeatureStates. Return value 0.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: PreserveServiceArgs.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: PreserveServiceArgs. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: InstallValidate.,
    12/8/2009,6:13:27 PM,Information,Action ended 18:13:27: InstallValidate. Return value 1.,
    12/8/2009,6:13:27 PM,Information,Action start 18:13:27: InstallInitialize.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: InstallInitialize. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveExistingProducts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveExistingProducts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SetARPINSTALLLOCATION.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SetARPINSTALLLOCATION. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: ScheduleAccountChanges.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: ScheduleAccountChanges. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: AllocateRegistrySpace.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: AllocateRegistrySpace. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: ProcessComponents.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: ProcessComponents. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnpublishComponents.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnpublishComponents. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: MsiUnpublishAssemblies.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: MsiUnpublishAssemblies. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnpublishFeatures.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnpublishFeatures. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: StopServices.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: StopServices. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: AutoUpdateServiceStopCheck.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: AutoUpdateServiceStopCheck. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: DeleteServices.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: DeleteServices. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterComPlus.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterComPlus. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SelfUnregModules.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SelfUnregModules. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterTypeLibraries.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterTypeLibraries. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveODBC.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveODBC. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterFonts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterFonts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveRegistryValues.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveRegistryValues. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterClassInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterClassInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterExtensionInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterExtensionInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterProgIdInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterProgIdInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: UnregisterMIMEInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: UnregisterMIMEInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveIniValues.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveIniValues. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveShortcuts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveShortcuts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveEnvironmentStrings.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveEnvironmentStrings. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveDuplicateFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveDuplicateFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RemoveFolders.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RemoveFolders. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: CreateFolders.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: CreateFolders. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: MoveFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: MoveFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: InstallFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: InstallFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: PatchFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: PatchFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: DuplicateFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: DuplicateFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SetCopyConfigFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SetCopyConfigFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: CopyConfigFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: CopyConfigFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: BindImage.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: BindImage. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: CreateShortcuts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: CreateShortcuts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterClassInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterClassInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterExtensionInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterExtensionInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterProgIdInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterProgIdInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterMIMEInfo.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterMIMEInfo. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: WriteRegistryValues.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: WriteRegistryValues. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SetModifyConfigFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SetModifyConfigFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: ModifyConfigFiles.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: ModifyConfigFiles. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SetManagedOnUpgrade.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SetManagedOnUpgrade. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: ManagedOnUpgrade.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: ManagedOnUpgrade. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: AccountHandlerRollbackCreateAccounts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: AccountHandlerRollbackCreateAccounts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: AccountHandlerCreateAccounts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: AccountHandlerCreateAccounts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: WriteIniValues.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: WriteIniValues. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: WriteEnvironmentStrings.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: WriteEnvironmentStrings. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterFonts.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterFonts. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: InstallODBC.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: InstallODBC. Return value 0.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterTypeLibraries.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterTypeLibraries. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterComPlus.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterComPlus. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: InstallServices.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: InstallServices. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SetServicePermissions.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SetServicePermissions. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: StartServices.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: StartServices. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SetApplyConfigWithAdapter.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SetApplyConfigWithAdapter. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: ApplyConfigWithAdapter.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: ApplyConfigWithAdapter. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: SelfRegModules.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: SelfRegModules. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterUser.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterUser. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: RegisterProduct.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: RegisterProduct. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: PublishComponents.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: PublishComponents. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: MsiPublishAssemblies.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: MsiPublishAssemblies. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: PublishFeatures.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: PublishFeatures. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: PublishProduct.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: PublishProduct. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: StartMonitor.,
    12/8/2009,6:13:28 PM,Information,Action ended 18:13:28: StartMonitor. Return value 1.,
    12/8/2009,6:13:28 PM,Information,Action start 18:13:28: InstallFinalize.,
    12/8/2009,6:13:29 PM,Information,Sophos AutoUpdate Service stopped OK. (Loop count = 0),
    12/8/2009,6:13:37 PM,Information,No configuration file found looking for sauconf.xml,
    12/8/2009,6:13:38 PM,Information,Action ended 18:13:38: InstallFinalize. Return value 1.,
    12/8/2009,6:13:38 PM,Information,Action start 18:13:38: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0.,
    12/8/2009,6:13:38 PM,Information,Action ended 18:13:38: RegisterWithAutoUpdate.4D96E9F9_7E7B_4556_8D25_ABEE814FE4E0. Return value 1.,
    12/8/2009,6:13:38 PM,Information,Action ended 18:13:38: INSTALL. Return value 1., 

    Hope this helps, and sorry if I'm being greedy.

    Thank you,

    Sergey

    :386
Children
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